Vy Nguyen
10 Renner Ct Malak,NT
Summary
Customer service staff with over five years' experience working in a bubble tea shop, skilled in beverage preparation, customer service, and managing store operations in a busy environment. Strong communication skills, ability to process orders quickly, and a commitment to product quality and customer service. Expertise in food safety and hygiene procedures, raw material management, and effective teamwork. Always maintains a positive attitude, is hardworking, and is willing to learn in order to improve work performance.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Diana Kim - Vic Ning (Thirsty Zac)
Shop D4B, 19 Kitchener Dr, Darwin City 0800, NT
06.2021 - Current
- Organized merchandise displays and managed inventory levels to enhance customer accessibility and shopping experience.
- Processed transactions quickly and accurately at the register.
- Collaborated with team members to ensure smooth store operations.
- Provided product knowledge to enhance customer shopping experience.
- Handled returns and exchanges following company policies.
- Ensured cleanliness and safety standards throughout the store environment.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with customers, delivering professional and courteous service to foster satisfaction and loyalty.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Guided customers in product selection, aligning recommendations with their needs to facilitate informed purchasing decisions.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
Education
TEP - TERTIARY ENABLING PROGRAM - After Completed TEP, I Can Apply For Any Bachelor Courses
Charles Darwin University
Darwin, NT07-2022
High School Diploma -
Darwin High School
Arkins Dr, Darwin City NT 082012-2020
Bachelor of Accounting -
Charles Darwin University
Darwin, NT03-2026
Skills
- Customer service
- Inventory management
- Visual merchandising
- Transaction processing
- Sales forecasting
- Team collaboration
- Problem resolution
- Store operations
- Stock management
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Timeline
Retail Sales Assistant
Diana Kim - Vic Ning (Thirsty Zac)
06.2021 - Current
TEP - TERTIARY ENABLING PROGRAM - After Completed TEP, I Can Apply For Any Bachelor Courses
Charles Darwin University
High School Diploma -
Darwin High School
Bachelor of Accounting -
Charles Darwin University