Waduge Yasith Charles Fernando
Berwick,VIC
Overview
11
11
years of professional experience
Work History
Volunteer Trainee IT Support Assistant
Western Heights College
02.2022 - 01.2023
- First Point of Contact: Act as the primary point of contact for all IT-related enquiries via phone or email, addressing or escalating client queries as necessary.
- Onboarding/Offboarding: Efficiently manage the onboarding and offboarding processes for users, encompassing the setup and removal of hardware, software, and access rights.
- Email Account Management: Create, modify, and delete email accounts on both cPanel and Office365 platforms, ensuring proper configuration and access.
- Basic Troubleshooting: Address common IT challenges, guiding users through step-by-step solutions and escalating more intricate issues to higher-level support when necessary.
- Documentation: Diligently maintain up-to-date records of all interactions, problems, and resolutions Job Management System.
- Continuous Learning: Stay updated with new technologies, software updates, and best practices, and make the most of the training opportunities provided by GravIT.
- Acted with integrity, honesty and knowledge to promote culture of company.
Part Time Customer Service Assistant
Coles Supermarket
01.2019 - 01.2022
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Network Administrator
Infinity Group Pvt Ltd
05.2014 - 01.2018
- Assist network architects with the design of network models whenever needed
- Configure network hardware such as servers, routers, and switches
- Upgrade, repair, and maintain computer networks
- Troubleshoot various network issues
- Deploy and update company-wide software.
IT Support Assistance
Tesco Pvt Ltd
03.2012 - 01.2014
- Installing and maintaining various peripherals as well as installing relevant updates and patches
- Helping to install, configure and maintain the company’s IT framework
- Setting up hardware and software applications as and when required
- Providing general support for the IT department and for the company’s computer users
- Handling customer and colleague queries regarding networks, systems and applications, often through a help desk
- Various ongoing tasks such as checking and proofreading content, data entry, database maintenance and using printers, copiers and the like.
Education
Master of Business Administration -
Charles Stuart University
01.2020
Diploma in Network Administration -
Ethames College
09.2014
B.Sc. (Information Technology) -
Sri Lanka Institute of Information Technology (SLIIT)
02.2011
Skills
- Technical Support
- Report Preparation
- Equipment Set up
- Project Support
- Analytical Thinking
Personnel Profile
A highly adaptable individual with 8 years of Information Technology experience in UK and Australia, with skills from Administration, information Technology & Customer Service. A well-organized individual who is willing to take full commercial responsibility for such as; administration , information Technology & Customer Service. Seeking a suitable position in an environment that will prove to be a personal and professional challenge.
Personal Information
- Age: 37
- Date of Birth: 09/12/86
- Gender: Male
- Marital Status: Married
Activities
Active Cricketer of Sothern Warriors Cricket Team In Victoria
Areas Of Focus
- Customer Service
- IT Administration
- Information Technology
- Computer Hardware
- Network Administration
Extra Educational Qualifications
- 2006, Internet, Email & Networking Training Institute Certificate
- 2010, Diploma in Network Administration
Sports Leadership Skills
- In 2000 Captain of the school cricket Team B. (Under 15)
- In 2001 Captain of the school cricket Team B. (Under 15)
Hobbies and Interests
- Listing to music
- Playing guitar
- Watching movies
- Watching sports
- Playing cricket which requires team work and planning
Non Related Referee
Sam Ranasinghe, ICT Manager, Western Heights College, 37-61 Vines Rd, Hamlyn Heights, 3215, 0434253969
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Volunteer Trainee IT Support Assistant
Western Heights College
02.2022 - 01.2023
Part Time Customer Service Assistant
Coles Supermarket
01.2019 - 01.2022
Network Administrator
Infinity Group Pvt Ltd
05.2014 - 01.2018
IT Support Assistance
Tesco Pvt Ltd
03.2012 - 01.2014
Master of Business Administration -
Charles Stuart University
Diploma in Network Administration -
Ethames College
B.Sc. (Information Technology) -
Sri Lanka Institute of Information Technology (SLIIT)
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