Summary
Overview
Work History
Education
Skills
Languages
Certificates and licenses
ICT Management skills
Special computer skills
Volunteer Experience
References
Hobbies and Interests
Qualifications and education
Timeline
Generic
Wael Elias

Wael Elias

Cranbourne East

Summary

My objective is to continue to develop my skills by taking up new roles that further expand my professional career. Equally in my new roles I would apply my knowledge and expertise to serve the college needs and continue to improve and develop existing systems and services.

I have extensive experience in Information & Communication Technology (ICT) ranging from small businesses support to large organisation management. I have very good communications skills which I have gained through years of customer service and support.

Overview

22
22
years of professional experience

Work History

ICT Manager

Lighthouse Christian College
01.2013 - Current
  • ICT Strategy Development and Implementation.
  • Develop, implement, and maintain the ICT strategic plan aligned with organizational objectives.
  • Infrastructure Management.
  • Manage and maintain IT infrastructure, including hardware, software, networks, servers, and security systems.
  • Ensure high availability, reliability, and security of ICT services.
  • Lead, mentor, and develop the ICT team, fostering a culture of continuous improvement.
  • Manage resource allocation and workload balancing.
  • Team Leadership and Development:
  • ICT Project Management.
  • Cybersecurity Management.
  • Develop, implement, and oversee cybersecurity policies and practices.
  • Budgeting and Financial Management
  • Vendor and Stakeholder Management.
  • Continuous improvement.

Networks & IT System Administrator

St Anthony’s Coptic Orthodox College
01.2008 - 12.2012
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Managed onboarding and offboarding of employees.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.

IT Support Consultant

Self-employed
01.2005 - 12.2008
  • Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
  • Assisted in the migration of legacy systems to modern platforms, minimizing disruption to daily operations.
  • Streamlined help desk processes, improving response times and customer satisfaction rates.
  • Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
  • Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed and configured operating systems and applications.
  • Installed, configured, and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up workstations for employees.

IT Manager & System Administrator

International Centre for Business
01.2003 - 12.2005
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services.
  • Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.

Education

Bachelor of Computer Science - Information Technology

Higher Institute For Specialized Technological Studies
Egypt
01.1997

Skills

  • Budget management
  • Vendor & project management
  • Strong communication and teamwork
  • Time management & proactive problem-solving
  • Analytical and detail-oriented
  • Strategic ICT planning & leadership
  • Network security & infrastructure management
  • IT asset management
  • Helpdesk & remote IT support
  • Windows Server, VMware, Hyper-V, Azure
  • Google Workspace administration
  • Backup systems management
  • Advanced Microsoft Office proficiency
  • Graphic & web design (WordPress, Elementor, Brizy, Photoshop, Illustrator)
  • SEO & Google Analytics expertise
  • Multimedia creation (AI-driven content, photo & video editing)
  • Virtualization (VMware, Hyper-V, Virtual PC)

Languages

English (fluent)
Arabic

Certificates and licenses

  • Skill Assessment, Acknowledgement of my Bachelor’s degree in Australia, 2007
  • Driver’s license, Full licence
  • Working with Children, Certified
  • Police check, Available

ICT Management skills

  • Strategic ICT Planning
  • Infrastructure Management
  • Team Leadership
  • Network and Security Management
  • Vendor Management
  • Project Management
  • Helpdesk and User Support
  • Diverse Industry Experience
  • Server and Workstation Deployment
  • Proactive Problem-Solving
  • Cost-Effective Network Infrastructure Design
  • Self-Sufficient Maintenance Expertise
  • Proficiency in Office Software
  • Remote Troubleshooting
  • Graphic Design Experience

Special computer skills

  • Building and designing servers domains, DNS, DHCP, Active Directory and group policies
  • Building and designing network infrastructure for new buildings to provide the suitable hardware and WiFi Coverage
  • System administration for Windows Server 2003, 2008, SBS 2011, 2012 and 2016
  • Manage and maintain Google Workplace for education and business
  • Manage and maintain MS Azure
  • Manage VMware, Hyper-V and virtual PCs
  • Manage and maintain Backup software like Norton Backup Exec, Acronis, Genie backup and Veeam Backup for VMs
  • High experience with Windows XP, Vista, Win7, Win8, Win10, Linux (Ubuntu), Apple iPAD, all types of Android tablets and Mobile phones
  • VPN, RDP and thin client technology
  • Very long experience in helpdesk technical support
  • Advanced experience and troubleshooting Microsoft Office 2000 - MS365
  • High level experience in graphic designing, photo and video editing with Adobe Photoshop, Adobe Illustrator
  • Maintenance and troubleshooting of printers, MFCs and scanners
  • Using AI technologies to create Web applications, Photos, and Videos
  • Web designing and development using WordPress, Elementor, Brizy
  • SEO marketing and management with Google analytics and Ads

Volunteer Experience

IT Administration, Archangel and St Anthony Coptic Orthodox Church, 01/01/08, present

References

References available upon request

Hobbies and Interests

  • Poetry
  • Hymns
  • Music
  • Fishing
  • Photography
  • Photo editing

Qualifications and education

  • Bachelor of Computer Science, Higher Institute for Specialized Technological Studies, 09/01/93, 06/30/97, Very Good, Excellent
  • Computer Maintenance & Technical Support, ITS for Computer Systems Company, 06/19/99, 09/16/99, Excellent
  • Computer Maintenance, Higher Institute for Specialized Technological Studies, 07/01/95, 08/15/95, Excellent

Timeline

ICT Manager

Lighthouse Christian College
01.2013 - Current

Networks & IT System Administrator

St Anthony’s Coptic Orthodox College
01.2008 - 12.2012

IT Support Consultant

Self-employed
01.2005 - 12.2008

IT Manager & System Administrator

International Centre for Business
01.2003 - 12.2005

Bachelor of Computer Science - Information Technology

Higher Institute For Specialized Technological Studies

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Wael Elias