Wahidullah Jalal
Blacktown,AU
Summary
Driven by a results-focused approach, I excelled as an Assistant Manager at Woolworths Supermarket, enhancing customer loyalty and boosting team performance through effective staff supervision and workload management. Leveraging my expertise in money handling and customer relations, I spearheaded initiatives that significantly improved service quality and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Assistant Manager
Woolworths Supermarket
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Duty Manager
Woolworths Supermarket
12.2023 - 06.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Education
Bachelor of Science - Law And Judicial
Alberoni University
Afghanistan12.2019
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Workload Management
- Policy Enforcement
Languages
Persian
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
" No two things have been combined better than knowledge and patience."
Prophet Muhammad (Peace Be Upon Him)
Timeline
Duty Manager
Woolworths Supermarket
12.2023 - 06.2024
Assistant Manager
Woolworths Supermarket
09.2023 - Current
Bachelor of Science - Law And Judicial
Alberoni University
Certification
- HLTAID009 Provide cardiopulmonary resuscitation (Asset College
- HLTAIDO11 Provide First Aid (Asset College)
- CPP20218 Certificate II in Security Operation (Asset College)
- Certificate in Electric pallet jack and Walkie Stalker Operation (On sit in store)
RSA..... in progress
Accomplishments
Woolworths 2023 CARE AWARD NSW/ACT Group Finalist
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancement4-day work weekPersonal development programsInterests
Olympic Lifting
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