WAI FUNG (Jonathan) NG
Eight Mile Plains,QLD
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Express
08.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products and services information.
Restaurant Waiter
Okami
11.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Pastry Assistant
11.2022 - 12.2022
- Prepared wide variety of goods such as cakes, salad and tarts by following traditional and modern recipes.
- Decorated pastries with different icings and toppings.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
Volunteer
Nike Marathon Festival
12.2021 - 12.2021
- Assisted with special events or programs.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Education
High School Diploma -
Glen Waverley Secondary College
Glen Waverley, VICQueensland University of Technology
Brisbane, QLDSkills
- Service Quality
- Attention to Detail
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Able to Lift 45 Pounds
- Cleaning and Sanitizing
Certification
- Probationary Driver Licence (green P)
- RSA
Timeline
Customer Service Representative
Coles Express
08.2023 - 02.2024
Pastry Assistant
11.2022 - 12.2022
Restaurant Waiter
Okami
11.2022 - 05.2023
Volunteer
Nike Marathon Festival
12.2021 - 12.2021
High School Diploma -
Glen Waverley Secondary College
Queensland University of Technology