Overview
Work History
Education
Skills
Certification
Timeline
Generic

WAI FUNG (Jonathan) NG

Eight Mile Plains,QLD

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Coles Express
08.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products and services information.

Restaurant Waiter

Okami
11.2022 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Pastry Assistant

11.2022 - 12.2022
  • Prepared wide variety of goods such as cakes, salad and tarts by following traditional and modern recipes.
  • Decorated pastries with different icings and toppings.
  • Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.

Volunteer

Nike Marathon Festival
12.2021 - 12.2021
  • Assisted with special events or programs.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.

Education

High School Diploma -

Glen Waverley Secondary College
Glen Waverley, VIC

Queensland University of Technology
Brisbane, QLD

Skills

  • Service Quality
  • Attention to Detail
  • Teamwork and Collaboration
  • Conflict and Complaint Resolution
  • Able to Lift 45 Pounds
  • Cleaning and Sanitizing

Certification


  • Probationary Driver Licence (green P)
  • RSA

Timeline

Customer Service Representative

Coles Express
08.2023 - 02.2024

Pastry Assistant

11.2022 - 12.2022

Restaurant Waiter

Okami
11.2022 - 05.2023

Volunteer

Nike Marathon Festival
12.2021 - 12.2021

High School Diploma -

Glen Waverley Secondary College

Queensland University of Technology

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WAI FUNG (Jonathan) NG