Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Wai Ho Au

Shortland,NSW

Summary

Innovative Science Intern with experience in research and data analysis. Possess strong problem-solving abilities, technical skills, and knowledge of scientific principles. Influential communicator adept at explaining complex scientific concepts to diverse audiences. Demonstrated impact through contributions to meaningful research projects and presentations. Skilled in mastering data and study-related procedures and protocols to ensure service excellence. Well-versed in project management and research planning with proven talents. Pursuing new professional challenge and offering key abilities and experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Outbound Sales Call Center Agent

PCCW Now TV
HONG KONG, Hong Kong
02.2020 - 08.2025
  • Assisted customers with product inquiries, orders, returns, and complaints via phone calls.
  • Updated customer information in the CRM system accurately and timely.
  • Greeted customers warmly and established rapport to build trust and loyalty.
  • Developed strategies to target potential new customers through cold calling.
  • Analyzed customer data to determine buying trends and preferences for targeted campaigns.
  • Followed up with past due accounts by contacting delinquent customers via telephone or email.
  • Provided accurate product information such as features, pricing, availability.
  • Researched accounts to identify key decision makers for sales campaigns.
  • Ensured all customer interactions were handled in a professional manner at all times.

Sales Assistant

I.T Double Park
HONG KONG, HONG KONG
04.2019 - 12.2019
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Processed orders accurately and efficiently using a POS system.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed regular price checks to ensure competitive pricing.
  • Maintained cleanliness of the sales floor area at all times.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Processed special orders for out-of-stock items when necessary.

Education

Diploma -

University of Newcastle
Newcastle, NSW
12-2022

Diploma -

City University of Hong Kong
Hong Kong
06-2019

Bachelor of Environmental Science And Managment - Marine Science

University of Newcastle
Newcastle, NSW

Skills

  • Customer relationship management
  • CRM software proficiency
  • Cold calling techniques
  • Sales strategies development
  • Data analysis
  • Product knowledge
  • Customer service excellence
  • Relationship building
  • Team collaboration
  • Account updating
  • Sales strategies
  • Outbound calling

Languages

English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual

Certification

  • NSW Driver License
  • Hong Kong Driver License

Affiliations

  • Love doing sports and outdoor activities
  • like to do more movement works

Timeline

Outbound Sales Call Center Agent

PCCW Now TV
02.2020 - 08.2025

Sales Assistant

I.T Double Park
04.2019 - 12.2019

Diploma -

University of Newcastle

Diploma -

City University of Hong Kong

Bachelor of Environmental Science And Managment - Marine Science

University of Newcastle
Wai Ho Au