Wai Ho Au
Shortland,NSW
Summary
Innovative Science Intern with experience in research and data analysis. Possess strong problem-solving abilities, technical skills, and knowledge of scientific principles. Influential communicator adept at explaining complex scientific concepts to diverse audiences. Demonstrated impact through contributions to meaningful research projects and presentations. Skilled in mastering data and study-related procedures and protocols to ensure service excellence. Well-versed in project management and research planning with proven talents. Pursuing new professional challenge and offering key abilities and experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outbound Sales Call Center Agent
PCCW Now TV
HONG KONG, Hong Kong
02.2020 - 08.2025
- Assisted customers with product inquiries, orders, returns, and complaints via phone calls.
- Updated customer information in the CRM system accurately and timely.
- Greeted customers warmly and established rapport to build trust and loyalty.
- Developed strategies to target potential new customers through cold calling.
- Analyzed customer data to determine buying trends and preferences for targeted campaigns.
- Followed up with past due accounts by contacting delinquent customers via telephone or email.
- Provided accurate product information such as features, pricing, availability.
- Researched accounts to identify key decision makers for sales campaigns.
- Ensured all customer interactions were handled in a professional manner at all times.
Sales Assistant
I.T Double Park
HONG KONG, HONG KONG
04.2019 - 12.2019
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Processed orders accurately and efficiently using a POS system.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Maintained cleanliness of the sales floor area at all times.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Processed special orders for out-of-stock items when necessary.
Education
Diploma -
University of Newcastle
Newcastle, NSW12-2022
Diploma -
City University of Hong Kong
Hong Kong06-2019
Bachelor of Environmental Science And Managment - Marine Science
University of Newcastle
Newcastle, NSWSkills
- Customer relationship management
- CRM software proficiency
- Cold calling techniques
- Sales strategies development
- Data analysis
- Product knowledge
- Customer service excellence
- Relationship building
- Team collaboration
- Account updating
- Sales strategies
- Outbound calling
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Certification
- NSW Driver License
- Hong Kong Driver License
Affiliations
- Love doing sports and outdoor activities
- like to do more movement works
Timeline
Outbound Sales Call Center Agent
PCCW Now TV
02.2020 - 08.2025
Sales Assistant
I.T Double Park
04.2019 - 12.2019
Diploma -
University of Newcastle
Diploma -
City University of Hong Kong
Bachelor of Environmental Science And Managment - Marine Science
University of Newcastle
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