Waikwong Lam
Southbank,Vic
Summary
Responsible CHEF offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
17
17
years of professional experience
Work History
Kitchen Hand to CHEF
WUTONG, ManTong Hospitality
05.2015 - 07.2024
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Followed food safety practices and sanitation guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Maintained composure and work quality while under stress.
Sales Manger
Morgan Power Int'l Ltd
02.2007 - 06.2014
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
No Degree - Hospitality
Holmesglen Institute of TAFE
(Melbourne)06.2018
Skills
- Pantry restocking
- Surface cleaning
- Inventory Oversight
- Cooking
- KPI Tracking
- Profitability Optimization
- Sales Reporting
- Client Relationship Management
- Sales operation
- Order Management
- Performance Management
- Staff Management
- Experience in various software systems: Microsoft Word, Excel, and PowerPoint
- Demonstrated customer service excellence with a professional and approachable demeanor
- Strong attention to detail and adept at problem-solving
Reliable and highly organised - Collaborative team player with a proactive approach to achieving team goals
Languages
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Kitchen Hand to CHEF
WUTONG, ManTong Hospitality
05.2015 - 07.2024
Sales Manger
Morgan Power Int'l Ltd
02.2007 - 06.2014
No Degree - Hospitality
Holmesglen Institute of TAFE
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