Waleed Sajid
Glendale,NSW
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Customer Representative
Enhance
Neath
02.2024 - Current
- Demonstrated strong problem solving skills in addressing customer issues.
- Provided product and service information to customers.
- Developed positive relationships with customers through friendly interactions.
- Identified potential opportunities for process improvement within the department.
- Assisted customers with purchase decisions based on needs analysis.
- Performed data entry activities as needed.
- Resolved customer complaints promptly and efficiently.
- Cross-sold products and services when appropriate.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Sales Supervisor
Up-Field
11.2022 - 09.2023
- Achieve predefined targets and Key Performance Indicators (KPIs) within the assigned territory, encompassing sales target attainment, new shop additions, and effective management of company Chillers
- Develop a diverse sales portfolio across various channels, including Bakery, Supermarkets, General Stores, Wholesale in Lahore territory
- Implement a sustainable Route-To-Market (RTM) strategy for the designated geographical area
- Execute Trade Marketing plans such as the BBM Star program and the LMT annual locking program
- Ensure incentive disbursement to customers based on KPI achievement
- Prepare and deliver comprehensive sales reports to management, covering team performance and mission-related objectives
- Collaborate with the Area Sales Manager (ASM) by regularly preparing and submitting
General Trade Supervisor
Marksman - BTL and Brand Activation
Lahore, Pakistan
07.2022 - 10.2022
- Team Handling of 14 Merchandisers in RS&F Distribution of Nestle PK Limited
- (Direct Report to SPS and Project manager)
- Responsible for brand Visibility and merchandising at the channels of GT
- Placement of POSM at trade universe through following team members to enhance the visibility of Nestle Products
- Responsible for the daily monitoring sheets and reports of merchandising team according to their visit plan
- Split out of POSM in RS&F Territory zone merchandising team including in remote areas. Increased customer satisfaction by resolving issues
- Used Microsoft Word and other software tools to create documents and other communications
Channel Supervisor
Marksman - BTL and Brand Activation
Lahore, Pakistan
12.2021 - 06.2022
- Support Channel Sales Management team through timely month-end sales reporting, Analysis, making shop-wise data sales etc
- Generate and share channel insights using a structural approach
- Support the Lahore channel team in negotiating the best in-store locations for channel contracts & executions
- Supervising 4 distributions & 12 Channel merchandisers of Lahore Region B for LG Nestle
- Co-ordination with vendors to ensure quality & timely execution (Branding & updated prices)
- Tracking performance and merchandising adherence of contractual outlets against set KPIs for channel activations
- Timely reporting of all execution in PowerPoint & Excel formats
- Developed team communications and information for meetings
- Actively listened to customers, handled concerns quickly and escalated major issues to ASM & SSP
- Used Microsoft Word and other software tools to create documents and other communications
- Carried out day-to-day duties accurately and efficiently
- Prepared variety of different Presentation reports and documents
Business Development Officer
Mondelez Int
Lahore, Pakistan
08.2021 - 11.2021
- A results-oriented salesperson with 6 Months of experience in Fast moving consumer products
- Deals with Hotels, Restaurants or Cafe Managers and maintains strong customer relations to generate repeat business
- Contributed to team objectives in fast-paced environment
- Greeted customers and helped with selecting merchandise, finding accessories, and completing purchases
- Communicated well with broad range of professionals to promote Cadbury Products
- Informed customers of promotions to increase sales productivity and volume
Education
Master of Business Information - Information Technology
Australian Institute of Higher Education
Sydney, NSW07-2026
Bachelor of Business Administration -
Superior University
Lahore01.2022
ICS - Physics
Govt. Khawaja Rafique Shaheed College
Lahore01.2018
Matric -
Divisional Public School
01.2016
Skills
- Communication Skills
- Knowledge of supervisory concepts
- MS Excel
- MS Word
- Presentation skills
- Teamwork
- Customer service excellence
- Data Management
Industries
- Call Center
- Sales&Marketing
Hobbies and Interests
- Sports
- Music
- Networking
Timeline
Customer Representative
Enhance
02.2024 - Current
Sales Supervisor
Up-Field
11.2022 - 09.2023
General Trade Supervisor
Marksman - BTL and Brand Activation
07.2022 - 10.2022
Channel Supervisor
Marksman - BTL and Brand Activation
12.2021 - 06.2022
Business Development Officer
Mondelez Int
08.2021 - 11.2021
Master of Business Information - Information Technology
Australian Institute of Higher Education
Bachelor of Business Administration -
Superior University
ICS - Physics
Govt. Khawaja Rafique Shaheed College
Matric -
Divisional Public School
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