Wanjun Qiu
Eight Mile Plains,QLD
Summary
Proven track record in enhancing customer satisfaction and loyalty at Asian Food Markets, adept in POS system operations and conflict resolution. Leveraged customer service excellence to significantly improve shopping experience, fostering repeat business through effective relationship building. Skilled in both cash handling and creating positive customer interactions, ensuring seamless transactions and resolving issues with professionalism. Proactive and caring worker with 2 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
2
2
years of professional experience
Work History
Cashier
Asian Food Markets
01.2024 - 05.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Celine
05.2022 - 12.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
Education
Certificate III - Early Childhood Education
KKTC
08.2025
Master - International Hospitality Management
Griffith University
Gold Coast10.2018
Bachelor of Arts - Exhibition Design
DongHua University
Shanghai06.2015
Skills
- Cash Handling
- Payment Processing
- POS Systems
- Customer Assistance
- Returns processing
- Customer Service
- Product Recommendations
- Customer service excellence
- Conflict Resolution
- Order Packaging
- Product Knowledge
- Issue Resolution
- Customer Relations
- Refunds and exchanges
- Retail Merchandising
- Cleaning and sanitizing
- POS system operations
- Loyalty Program Promotion
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Cashier
Asian Food Markets
01.2024 - 05.2024
Sales Associate
Celine
05.2022 - 12.2022
Certificate III - Early Childhood Education
KKTC
Master - International Hospitality Management
Griffith University
Bachelor of Arts - Exhibition Design
DongHua University
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