Wanlu Zhang
Melbourne,VIC
Summary
I am a dedicated professional with a strong background in customer service, problem-solving, and organizational skills honed through my experience as a primary school English teacher. My ability to manage diverse tasks efficiently, work collaboratively, and adapt to various situations makes me an ideal candidate for a dynamic retail environment. I am eager to bring my enthusiasm and proven abilities to your team, ensuring exceptional customer experiences and contributing to overall store success.
Overview
6
6
years of professional experience
Work History
Pre-Service Teacher
Aurora
Melbourn , Victoria
04.2024 - 05.2024
- Monitored student behavior, maintained order and discipline in the classroom.
- Conducted ongoing assessments and provided feedback on student progress.
- Utilized effective communication techniques when working with students and families.
- Answered student questions, addressed needs and deescalated tense or emergency situations.
English Teacher
Beijing Foreign Language School
Beijing, China
09.2020 - 12.2023
- Customer Service Excellence: Demonstrated interpersonal and communication skills by interacting with students, parents, and staff, addressing their needs and concerns with patience and empathy.
- Problem-Solving: Managed classroom dynamics and resolved conflicts effectively.
- Organizational Skills: Maintained detailed records, demonstrating excellent organization.
- Time Management: Balanced lesson preparation, grading, and student supervision efficiently.
- Team Collaboration: Worked with teachers and parents to enhance educational experiences.
- Adaptability: Adjusted to varying classroom situations and educational needs.
Office Assistant
Industrial and commercial bureau
Shandong , China
06.2018 - 12.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Education
Master of Arts - Early Childhood And Primary Education
Monash
Clayton03-2025
Bachelor of Arts - Music Education
Shandong Normal University
China06-2020
Skills
- Team Collaboration
- Group and individual instruction
- Problem-solving skills
- Organizational ability
- Outstanding Communication
- Classroom management, including cleaning
Timeline
Pre-Service Teacher
Aurora
04.2024 - 05.2024
English Teacher
Beijing Foreign Language School
09.2020 - 12.2023
Office Assistant
Industrial and commercial bureau
06.2018 - 12.2018
Master of Arts - Early Childhood And Primary Education
Monash
Bachelor of Arts - Music Education
Shandong Normal University
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