Wanting Chang
Melbourne
Summary
- Optimistic
- Outgoing
- Strong adaptability
- Hospitality Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
- Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
- Scientific professional with a proven history in laboratory environments, bringing valuable hands-on experience in conducting experiments and supporting research initiatives. Known for effective team collaboration and reliability in adapting to dynamic research needs, with expertise in sample preparation and data analysis.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Consultant
Aesop
05.2024 - Current
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Assisted in visual merchandising efforts, creating visually appealing displays that attracted customer attention and encouraged sales.
Sales Consultant
Dot COMME
08.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Festive Season Retail Consultant
Aesop
09.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranged according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Sales Assistant
COMME Des GARCONS
09.2022 - 02.2023
- Assisted customers with prompt and polite support in person and via telephone.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability, and pricing.
- Maintained records related to sales, returns, and inventory availability.
Manager
Luckin Coffee
12.2020 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Teaching Assistant
Qing You English Studying Center
07.2020 - 12.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Education
Bachelor of Pharmaceutical Science - Pharmaceutical Sciences
Monash University
Melbourne, VIC11-2024
Skills
- Technical Proficiency
- Administration and Reporting
- Adaptable and Flexible
- Critical thinking
- Computer skills
- Laboratory techniques
- High-throughput screening
- Statistical software
- Fluorescence microscopy
- Sample preparation
Languages
Chinese (Mandarin)
English
Certification
- The Governor General's Academic Medal
- Chinese Painting and Calligraphy Rank
Timeline
Retail Consultant
Aesop
05.2024 - Current
Festive Season Retail Consultant
Aesop
09.2023 - 03.2024
Sales Consultant
Dot COMME
08.2023 - Current
Sales Assistant
COMME Des GARCONS
09.2022 - 02.2023
Manager
Luckin Coffee
12.2020 - 05.2021
Teaching Assistant
Qing You English Studying Center
07.2020 - 12.2020
Bachelor of Pharmaceutical Science - Pharmaceutical Sciences
Monash University
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