Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Warren Freestone

Pomona,QLD

Summary

Detail-oriented lateral thinker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Senior Auditor – Dealer Operations

FIAT CHRYSLER AUTOMOTIVE - STELLANTIS
11.2015 - Current
  • Warranty and Sales Audits for Australia
  • Warranty Lead/liaison for IAP region
  • Analysing data to identify high risk situations
  • Review claims for compliance to Manufacturer’s Policies & Procedures
  • Liaise with relevant District Manager regarding Dealer’s Operating Procedure
  • Collate reports and present findings to both dealership and internal management
  • Identify requirements and provide training to dealer staff (one on one or groups at all levels within Sales Departments, Service Departments, Administration Departments and Dealer Principals)
  • Recommend best business practice through experience gained (prior audits/industry experience/manufacturer’s policies and procedures)
  • Conduct special investigations as required
  • Reconcile chargeback amounts against individual dealer accounts
  • Individual assignments at the request of Audit Manager.

Dealer Auditor

GM HOLDEN LTD.
09.2003 - 10.2015
  • Warranty and Sales Audits for Australia and New Zealand
  • Analysing data to identify high risk situations
  • Review claims for compliance to Manufacturers Policies & Procedures
  • Liaise with relevant District Manager regarding Dealer’s Operating Procedure
  • Collate reports and present findings to both dealership and internal management
  • Create action plans to reduce risk of repeat findings
  • Follow up audits
  • Identify requirements and provide training to dealer staff (one on one or groups at all levels e.g
  • Technicians, service advisors, service managers, salespersons, sales managers and Dealer Principals)
  • Recommend best business practice through experience gained (prior audits/industry experience/manufacturer’s policies and procedures)
  • Conduct special investigations as required.

Warranty Claims Consultant

SELF-EMPLOYED
09.2001 - 08.2003
  • Basic automotive instruction
  • Correct claim compilation
  • Reconciliation of warranty accounts
  • Staff training
  • Consultation
  • Implement “Best Practice” procedures.

Part Time Automotive Teacher

TAFE CAMPBELLTOWN
02.2002 - 11.2002
  • Lesson preparation/planning
  • Instruction of classes of 10-15 students
  • Basic automotive instruction
  • Set & obtain objectives per lesson.

Service Manager (Mitsubishi/Hyundai)

PAUL WAKELING MOTORS
01.1997 - 09.2001
  • Consultation
  • Implement “Best Practice” procedures
  • Workshop operations
  • Staff training & recruitment
  • Warranty processing
  • Liaise with manufacturers & distributors
  • Interact with colleagues & management
  • Supervised 24 staff including service advisors.

Education

Skills

  • Excellent relationship skills
  • Strong leadership
  • Supervisory and managerial skills
  • Time management
  • Communication
  • Training
  • Detail oriented
  • Lateral, intuitive thinker
  • Creative
  • Proactive and dynamic team player
  • Strong written and verbal communication skills
  • Strong business acumen
  • Analytical/statistical skills
  • Ability to work autonomously
  • Proficient skills in Microsoft suite of Products

Additional Information

Further employment history available if required.

Timeline

Senior Auditor – Dealer Operations

FIAT CHRYSLER AUTOMOTIVE - STELLANTIS
11.2015 - Current

Dealer Auditor

GM HOLDEN LTD.
09.2003 - 10.2015

Part Time Automotive Teacher

TAFE CAMPBELLTOWN
02.2002 - 11.2002

Warranty Claims Consultant

SELF-EMPLOYED
09.2001 - 08.2003

Service Manager (Mitsubishi/Hyundai)

PAUL WAKELING MOTORS
01.1997 - 09.2001

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Warren Freestone