Warren Freestone
Pomona,QLD
Summary
Detail-oriented lateral thinker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Senior Auditor – Dealer Operations
FIAT CHRYSLER AUTOMOTIVE - STELLANTIS
11.2015 - Current
- Warranty and Sales Audits for Australia
- Warranty Lead/liaison for IAP region
- Analysing data to identify high risk situations
- Review claims for compliance to Manufacturer’s Policies & Procedures
- Liaise with relevant District Manager regarding Dealer’s Operating Procedure
- Collate reports and present findings to both dealership and internal management
- Identify requirements and provide training to dealer staff (one on one or groups at all levels within Sales Departments, Service Departments, Administration Departments and Dealer Principals)
- Recommend best business practice through experience gained (prior audits/industry experience/manufacturer’s policies and procedures)
- Conduct special investigations as required
- Reconcile chargeback amounts against individual dealer accounts
- Individual assignments at the request of Audit Manager.
Dealer Auditor
GM HOLDEN LTD.
09.2003 - 10.2015
- Warranty and Sales Audits for Australia and New Zealand
- Analysing data to identify high risk situations
- Review claims for compliance to Manufacturers Policies & Procedures
- Liaise with relevant District Manager regarding Dealer’s Operating Procedure
- Collate reports and present findings to both dealership and internal management
- Create action plans to reduce risk of repeat findings
- Follow up audits
- Identify requirements and provide training to dealer staff (one on one or groups at all levels e.g
- Technicians, service advisors, service managers, salespersons, sales managers and Dealer Principals)
- Recommend best business practice through experience gained (prior audits/industry experience/manufacturer’s policies and procedures)
- Conduct special investigations as required.
Warranty Claims Consultant
SELF-EMPLOYED
09.2001 - 08.2003
- Basic automotive instruction
- Correct claim compilation
- Reconciliation of warranty accounts
- Staff training
- Consultation
- Implement “Best Practice” procedures.
Part Time Automotive Teacher
TAFE CAMPBELLTOWN
02.2002 - 11.2002
- Lesson preparation/planning
- Instruction of classes of 10-15 students
- Basic automotive instruction
- Set & obtain objectives per lesson.
Service Manager (Mitsubishi/Hyundai)
PAUL WAKELING MOTORS
01.1997 - 09.2001
- Consultation
- Implement “Best Practice” procedures
- Workshop operations
- Staff training & recruitment
- Warranty processing
- Liaise with manufacturers & distributors
- Interact with colleagues & management
- Supervised 24 staff including service advisors.
Education
Skills
- Excellent relationship skills
- Strong leadership
- Supervisory and managerial skills
- Time management
- Communication
- Training
- Detail oriented
- Lateral, intuitive thinker
- Creative
- Proactive and dynamic team player
- Strong written and verbal communication skills
- Strong business acumen
- Analytical/statistical skills
- Ability to work autonomously
- Proficient skills in Microsoft suite of Products
Additional Information
Further employment history available if required.
Timeline
Senior Auditor – Dealer Operations
FIAT CHRYSLER AUTOMOTIVE - STELLANTIS
11.2015 - Current
Dealer Auditor
GM HOLDEN LTD.
09.2003 - 10.2015
Part Time Automotive Teacher
TAFE CAMPBELLTOWN
02.2002 - 11.2002
Warranty Claims Consultant
SELF-EMPLOYED
09.2001 - 08.2003
Service Manager (Mitsubishi/Hyundai)
PAUL WAKELING MOTORS
01.1997 - 09.2001
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