Warren Lock

• Manoeuvred trucks to correct locations for material dumps, working with large equipment operators to correctly position loads for best distribution.
• Load and Haul. Operating CAT 793D Haul Tracks, 980 Wheel Loader and Water Cart operations.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Managing the fleet to the best possible protocols in accordance to the 24 hour plan provided.
• Constantly communicating with key stakeholders throughout shift to coordinate the best productive and smoothly running the plan from start to end.
• Directed dispatching, routing and tracking of fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.

In the Production team (Load and Haul) operating CAT 793D Haul Trucks

• As a fully competent Haul Truck operator , working with large mining equipment such as Wheel Loaders, Excavators and Dozers to distribute ore to crushers and stockpiles.
• My Currently experienced in working on CAT 793D/F and 789 Models of trucks in a large open cut iron ore mine environment with a mixture of days and nights.
• Experienced in the MineStar and CAS systems.

A Customer service, providing COVID Screening at Perth Airports for Rio Tinto and other mining company's, using full PPE wile conducting screening.

• I was hired to be part of a team, screening for Covid-19, based at the Perth airport Terminals for BHP"s FIFO workforce and at Head office in the city.
• This includes: taking them through an online health screening and temperature taking prior to them boarding the aircraft or entering the building.
• Liaised with customers, management and the IT team to better understand customer needs and recommend appropriate solutions for the new online health screening format.
• Collected employee feedback and suggested process changes through Field Leadership to help with safer practices.
• Provided primary customer support to internal and external customers in fast-paced environment.

Providing community transport to hospitals, clinics or events, providing exceptional customer service. Using Pocket CAD to manage bookings.

Transporting all guests to their specified locations on time.

It gives me great enjoyment to meet new people, provide an invaluable service and give back to the community.

• Representing Perth Cabin Crew at Virgin Australia's Workplace Health Safety Committee.
• Identifying unsafe practices and finding solutions to protect members and business.
• Doing WHS audits and attending WHS meetings and finding solutions to unsafe practices and procedures.
• Managed quality assurance program, including on-site evaluations, internal audits and employee reports.

• Providing award winning customer service over 8 years and receiving countless complement letters and Service Excellence awards.
• As an Onboard Leader it was responsibilities briefing Cabin Crew prior to each day of flying , setting expectations for the day making sure all crew are proficient and ready for duty.
• Providing training and mentoring to encouraging self-development within their rolls by ongoing support.
• This is a safety critical roll and safety is the number one priority, but not forgetting the high level of customer service, whether it be to VIPs In business class or valued leisure travelers in the main cabin.
• Maintained excellent attendance record, consistently arriving to work on time.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
• Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
• Being a Sustainability Ambassador for the airline and priding myself on promoting recycling and reducing waste.

• Orchestrated positive customer experiences at all stages by overseeing every area of day to day operations.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Trained team members in successful strategies to meet operational and sales targets.
• Monitored employee performance and developed improvement plans.

After renovating and fitting out an old dilapidated Deli ,my partner and I marketed ourselves towards the student of the Mt Lawley TAFE Collage, the surrounding residents along with businesses in the area offering catering.

Hanging and promoting the sale of local artwork while beautifying the cafe.

Great experience was gained in marketing and advertising, waste reduction and profit margins.

Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

We found owning and operating our own business was an invaluable experence.