Wasana Wetcharak
Salamander Bay,NSW
Summary
Assisted in brand representation by promoting awareness and engagement. Supported relationship-building efforts to enhance product visibility and marketing strategies. Collaborated with teams to adapt to changing needs and meet objectives. Contributed to effective communication, public speaking, and social media management. Demonstrated reliability and commitment to delivering impactful outcomes.
Overview
27
27
years of professional experience
Work History
Brand Ambassador/Retail Sales Associate
Heinemann Oceania Pty Ltd
Sydney Airport, NSW
12.2024 - 03.2026
- Developed brand awareness through engaging product demonstrations and customer interactions.
- Collaborated with marketing teams to execute promotional events and campaigns.
- Educated consumers about product benefits, enhancing overall customer experience.
- Monitored market trends to identify opportunities for brand growth and improvement.
Massage/ Spa Therapist
Endota Spa, Gymea
Gymea
09.2023 - 09.2024
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Offered advice regarding home care products suitable for each customer's skin type or condition.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided excellent customer service and skincare treatments to clients.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Assessed client needs and recommended skin care and anti-aging products.
Spa/ Massage Business Operator
One fine day Bondi pty ltd
Bondi
12.2009 - 05.2018
- Reviewed contracts, invoices, purchase orders and other documents relating to business transactions.
- Resolved customer complaints in a timely manner while maintaining high standards of customer service excellence.
- Performed high-level service in multicultural and diverse environment.
Restaurant Manager
Thai Me up Restaurant
Coogee
12.2003 - 12.2011
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Negotiated contracts with vendors for food, equipment and supplies.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
Flights Attendant
Qantas Airways
Mascot
11.1998 - 03.2001
- Assisted passengers with seating arrangements, baggage stowage, and safety instructions.
- Provided in-flight service including food and beverage service to passengers.
- Demonstrated proper use of emergency equipment and conducted emergency drills.
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
- Maintained a professional demeanor when dealing with difficult or irate customers.
- Communicated effectively with pilot staff to ensure passenger needs were met during flight.
- Monitored passenger behavior throughout the flight to ensure their safety and comfort.
- Dealt with mechanical and passenger emergencies according to standards.
Education
High School Diploma -
Holistic Education College
Brisbane4 2013
High School Diploma -
Australian College of Natural Therapies
Pyrmont12 2012
High School Diploma -
William’s Business College
North Sydney7 1992
Skills
- Client Needs Assessment
- Infection Control
- Consultative sales strategies
- Social Media Marketing
- Outstanding client care
- Excellent team player
- Superior attention to detail
- Customer service
- Effective communication
- Customer engagement
Personal Information
Timeline
Brand Ambassador/Retail Sales Associate
Heinemann Oceania Pty Ltd
12.2024 - 03.2026
Massage/ Spa Therapist
Endota Spa, Gymea
09.2023 - 09.2024
Spa/ Massage Business Operator
One fine day Bondi pty ltd
12.2009 - 05.2018
Restaurant Manager
Thai Me up Restaurant
12.2003 - 12.2011
Flights Attendant
Qantas Airways
11.1998 - 03.2001
High School Diploma -
Holistic Education College
High School Diploma -
Australian College of Natural Therapies
High School Diploma -
William’s Business College