Wasana Wetcharak
Salamander Bay
Summary
Professional in brand representation with strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams and adapting to changing needs, ensuring goals are consistently met. Skilled in communication, public speaking, and social media management. Reliable and results-driven with passion for delivering impactful outcomes.
Overview
27
27
years of professional experience
Work History
Brand Ambassador/Retail Sales Associate
Heinemann Oceania Pty Ltd
Sydney Airport, NSW
12.2024 - 03.2026
- Developed brand awareness through engaging product demonstrations and customer interactions.
- Collaborated with marketing teams to execute promotional events and campaigns.
- Educated consumers about product benefits, enhancing overall customer experience.
- Monitored market trends to identify opportunities for brand growth and improvement.
Massage/ Spa Therapist
Endota Spa, Gymea
Gymea
09.2023 - 09.2024
- Performed massage treatments including Swedish, deep tissue and aromatherapy techniques.
- Provided facial treatments such as cleansing, exfoliation and moisturizing.
- Assisted clients with selecting the best spa services for their individual
- Instructed clients on how to maintain a healthy lifestyle through diet and exercise habits.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
- Ensured that all equipment was properly cleaned and sterilized before use.
- Maintained records of client treatments and progress.
- Demonstrated knowledge of anatomy, physiology and pathology to ensure safety during treatments.
- Developed customized treatment plans for each client's specific needs and goals.
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Provided body wraps, scrubs, hot stone therapy, reflexology or other specialized treatments as requested by customers.
- Offered advice regarding home care products suitable for each customer's skin type or condition.
- Built positive client relationships and guided clients through treatments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided excellent customer service and skincare treatments to clients.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Assessed client needs and recommended skin care and anti-aging products.
Spa/ Massage Business Operator
One fine day Bondi pty ltd
Bondi
12.2009 - 05.2018
- Reviewed contracts, invoices, purchase orders and other documents relating to business transactions.
- Resolved customer complaints in a timely manner while maintaining high standards of customer service excellence.
- Performed high-level service in multicultural and diverse environment.
Restaurant Owner
Thai me up restaurant
Coogee
12.2003 - 12.2011
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Negotiated contracts with vendors for food, equipment and supplies.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Created promotions and special events to attract customers and boost sales.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Managed daily restaurant operations, ensuring smooth service and high customer satisfaction.
- Developed and implemented cost-control measures to maximize profitability and minimize waste.
International Flights Attendant
Qantas Airways
Mascot
11.1998 - 03.2001
- Assisted passengers with seating arrangements, baggage stowage, and safety instructions.
- Provided in-flight service including food and beverage service to passengers.
- Demonstrated proper use of emergency equipment and conducted emergency drills.
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
- Maintained a professional demeanor when dealing with difficult or irate customers.
- Communicated effectively with pilot staff to ensure passenger needs were met during flight.
- Monitored passenger behavior throughout the flight to ensure their safety and comfort.
- Dealt with mechanical and passenger emergencies according to standards.
Education
High School Diploma -
Holistic Education College
Brisbane04-2013
High School Diploma -
Australian College of Natural Therapies
Pyrmont12-2012
High School Diploma -
William’s Business College
North Sydney07-1992
Skills
- Sanitation Practices
- Massage Techniques
- Appointment Scheduling
- Client Needs Assessment
- Infection Control
- Consultative sales strategies
- Social Media Marketing
- Outstanding client care
- Spa treatment services expert
- Excellent team player
- Superior attention to detail
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
Personal Information
Title: Customer service
Timeline
Brand Ambassador/Retail Sales Associate
Heinemann Oceania Pty Ltd
12.2024 - 03.2026
Massage/ Spa Therapist
Endota Spa, Gymea
09.2023 - 09.2024
Spa/ Massage Business Operator
One fine day Bondi pty ltd
12.2009 - 05.2018
Restaurant Owner
Thai me up restaurant
12.2003 - 12.2011
International Flights Attendant
Qantas Airways
11.1998 - 03.2001
High School Diploma -
Australian College of Natural Therapies
High School Diploma -
William’s Business College
High School Diploma -
Holistic Education College