Wayne Lovett
Yarrawonga
Summary
Dynamic Self Employed Managing Director with a proven track record in operations management in a safe, inclusive workplace. Outstanding Customer and Staff relationships through empathetic and professional communication skills. Successfully completed theory and skills section of Certificate III NPT training whilst contributing to a harmonious and productive learning environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Managing Director/Driver Sales Representative
Self-employed
02.2000 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Operated delivery vehicles safely and efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Education
Certificate III in Non-Emergency Patient Transport
NPT Training Facility Mitcham
Mitcham, VIC06-2025
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Mentoring and training
- Client relationships
- Workforce planning
- Human resources management
- Sales leadership
- Public relations
- Decision-making
- Customer relations
- Management team building
Certification
- MR License
- Current Police Check
- Working with Children Certificate
- Certificate III in Non-Emergency Patient Transport
Timeline
Managing Director/Driver Sales Representative
Self-employed
02.2000 - Current
Certificate III in Non-Emergency Patient Transport
NPT Training Facility Mitcham
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