Wei Wei Tan
Maddington,WA
Summary
Currently a diploma student in Community Services, pursuing certification at Stanley College. A skilled multitasker with good teamwork and ability to take up challenges from tasks or situation presented with. Driven to learn quickly and willing to take on any task to help the team. Friendly student with flexible working hours. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Considered hardworking, punctual and driven.
Overview
8
8
years of professional experience
Work History
Front Desk Customer Service Representative
Aries Car Rental
06.2023 - Current
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Managed customer queries efficiently via phone calls or emails.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Provide recommendations based on individual customer needs.
- Informing potential customers about available promotions or special rates when handling reservation inquiries.
- Processed payments accurately using various payment methods, ensuring hassle-free transactions for customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Communicated with customers regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Front of House Wait Staff Member/Wait Staff Member
Chop Chop BBQ & Imperial Court
11.2022 - 04.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Established welcoming atmosphere by greeting each guest warmly.
- Inspected dishes and utensils for cleanliness.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served.
- Processed orders and sent to kitchen employees for preparation.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
Student Teacher Intern (English Language)
Sekolah Kebangsaan Putra Heights 2
02.2022 - 08.2022
- Cultivated positive relationships with administration, teaching staff, and students.
- Monitored classrooms for safety and good behaviour, offering students positive reinforcement to maintain discipline.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Prepared quizzes, tests, and examinations to gauge how well students were learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
Cambridge English Language Tutor
Edu Young Enterprise
01.2017 - 03.2022
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Good communication skills, both verbal and written.
Student Teacher Intern/Teacher's Assistant
Kiddy World Montessori
08.2019 - 01.2020
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as group work.
- Participated in meetings to provide input to colleagues about student achievement and improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Utilized various teaching techniques and strategies to engage students in learning.
- Assisted in administering tests and other assessments to evaluate student progress.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
Student Teacher Intern
Tadika Sarjana Ceria
08.2018 - 10.2018
- Assisted in developing educational programs for students.
- Prepared lesson plans and educational materials for lessons.
- Communicated effectively with faculty and teachers and accepted critiques and suggestions for areas of improvement.
- Maintained accurate records and documentation of internship to inform mentors of progress and updates.
- Utilized various teaching techniques and strategies to engage students in learning.
Education
Diploma - Community Service
Stanley College
2025
Bachelor of Education (Hons) - Teaching English As A Second Language (ESL)
SEGi University Kota Damansara
09.2022
Diploma - Early Childhood Education
SEGi College Subang Jaya
01.2020
Skills
- Verbal and written communication
- Time management
- Time flexibility
- Attention to details
- Team orientated
- Ability to follow instructions
- Ability to deliver in face paced environment
- Ability to adapt and learn on move
- Multilingual
- Fast learner
Languages
Mandarin
Native or Bilingual
English
Native or Bilingual
Bahasa Malaysia
Full Professional
Cantonese
Limited Working
Education
true
Timeline
Front Desk Customer Service Representative
Aries Car Rental
06.2023 - Current
Front of House Wait Staff Member/Wait Staff Member
Chop Chop BBQ & Imperial Court
11.2022 - 04.2023
Student Teacher Intern (English Language)
Sekolah Kebangsaan Putra Heights 2
02.2022 - 08.2022
Student Teacher Intern/Teacher's Assistant
Kiddy World Montessori
08.2019 - 01.2020
Student Teacher Intern
Tadika Sarjana Ceria
08.2018 - 10.2018
Cambridge English Language Tutor
Edu Young Enterprise
01.2017 - 03.2022
Diploma - Community Service
Stanley College
Bachelor of Education (Hons) - Teaching English As A Second Language (ESL)
SEGi University Kota Damansara
Diploma - Early Childhood Education
SEGi College Subang Jaya
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