Wendy Cardenas Vejar
Pascoe Vale,VIC
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Pandora Jewellery
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Sales Assistant
Pandora Jewellery
09.2022 - 02.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Cafe Assistant
Noisette Bakery
01.2021 - 12.2022
- Serving customers daily in sales
- Develop excellent customer service and acquire necessary and key skills in effective communication to capture the needs of each client
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Operations Manager
LUSH & LINE LAUNDRY
01.2022 - 04.2022
- Company Overview: Australian laundry company
- Review customer orders
- Answer calls and emails from customers
- Ensure the daily process
- Verify the process daily to meet deliveries
- Communication and problem solving with drivers
- Verify each delivery with the drivers
- Australian laundry company
- This company had to close due to economic crisis due to COVID
Manager Business
CALZADO ALVAREZ
01.2017 - 11.2019
- Company Overview: Footwear company responsible for designing, producing, distributing and marketing high quality footwear in large and recognized stores in Colombia
- Respond for an adequate hiring of work personnel
- Ensure compliance with goals and objectives
- Review and be aware of the process, that no detail will escape
- Order, organize and direct the staff
- Deliver weekly process and sales results to my superiors
- It was also part of my administrative field to be aware of the management of the area of social networks and advertising that was given by Facebook and Instagram
- Answer and review Emails, fluid communication with clients
- Footwear company responsible for designing, producing, distributing and marketing high quality footwear in large and recognized stores in Colombia
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
CERTIFICATE III IN BUSINESS -
International House College
Melbourne, VIC08-2024
ENGLISH - Level: Advance
Greenwich College
Melbourne, VIC01.2021
BUSINESS MANAGER DEGREE -
Francisco De Paula Santander University
01.2018
Skills
- Team Leadership
- Microsoft Office: Advance
- Detailing work: Advance
- Management of social networks and advertising: Advance
- Customer service
- Multitasking and organization
- Store operations
- Training and mentoring
- Problem-solving
Languages
English
Spanish
Own Car
True
Personal Information
Driving License: True
Working With Children
True
Timeline
Store Manager
Pandora Jewellery
03.2023 - Current
Sales Assistant
Pandora Jewellery
09.2022 - 02.2023
Operations Manager
LUSH & LINE LAUNDRY
01.2022 - 04.2022
Cafe Assistant
Noisette Bakery
01.2021 - 12.2022
Manager Business
CALZADO ALVAREZ
01.2017 - 11.2019
CERTIFICATE III IN BUSINESS -
International House College
ENGLISH - Level: Advance
Greenwich College
BUSINESS MANAGER DEGREE -
Francisco De Paula Santander University
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