WENDY CASTILLO VALENCIA
Cairns,QLD
Summary
My main objective is to obtain more knowledge and gain experience in order to become a great leader in the hospitality industry. Pro-active, hard worker, dynamic, organized and very responsible. I am open to have new experiences and grow as a professional and as a person.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Agent
MAPFRE INSURANCE COMPANY
Peru, Lima
10.2020 - 03.2024
- Provided guidance to clients with information and advice on selection about the different types of insurance
- Resolved customer inquiries in a timely manner.
- Built relationships with existing clients by providing exceptional service.
- Performed administrative tasks such as updating databases, filing paperwork.
Food and Beverage Intern
THE RIZT CARLTON REYNOLDS HOTEL
United States, Georgia
05.2020 - 12.2020
- Working in the different job positions such us server , hostess and food runner in the hotel restaurant.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation.
Guest Service Agent
COURTYARD BY MARRIOTT LIMA MIRAFLORES HOTEL
Peru, Lima
09.2015 - 12.2019
- Process all guest check‐ins, check‐outs, room change/late check‐out requests.
- Follow up complaints of guests in order to ensure that it has been resolved.
- Identify and explain to the guests the characteristics of the rooms
- Posted charges, updated accounts and issued bills to departing guests.
Food Service Attendant
CENTENARIO PERUANO JAPONES MEDICAL CENTER
Peru, Lima
03.2015 - 09.2015
- Prepared and served food to customers in a timely manner.
- Assisted with setting up and breaking down the cafeteria
- Cleaned and sanitized all equipment, counter, tables, chairs, and other surfaces in the cafeteria.
- Provided excellent customer service by responding promptly to customer inquiries
- Operated cash registers to handle both cash and card transactions
Quick Service Attendant
KFC -KENTUCKY FRIED CHICKEN
Peru, Lima
12.2012 - 12.2013
- Processed orders promptly and efficiently.
- Performed daily opening and closing procedures for store.
- Prepared food items such as sandwiches, salads, beverages.
- Maintained a clean and organized work area.
- Restocked inventory as necessary throughout the day.
- Processed payments via cash, credit and debit cards
Education
Bachelor - Hospitality And Tourism Management
San Ignacio de Loyola University
Lima,Peru02-2015
Skills
- Teamwork
- Work under pressure
- Proactive and committed
- Strong communications skill
- Highly organized ,dedicated to work
- Ability to multitask
- Time management
Certification
- Responsible Service of Alcohol (RSA)
OTHER SKILLS
- MICROS system
- OPERA system
- MICROSOFT OFFICE
Timeline
Sales Agent
MAPFRE INSURANCE COMPANY
10.2020 - 03.2024
Food and Beverage Intern
THE RIZT CARLTON REYNOLDS HOTEL
05.2020 - 12.2020
Guest Service Agent
COURTYARD BY MARRIOTT LIMA MIRAFLORES HOTEL
09.2015 - 12.2019
Food Service Attendant
CENTENARIO PERUANO JAPONES MEDICAL CENTER
03.2015 - 09.2015
Quick Service Attendant
KFC -KENTUCKY FRIED CHICKEN
12.2012 - 12.2013
Bachelor - Hospitality And Tourism Management
San Ignacio de Loyola University
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