Wendy Gardiner
Biloela,QLD
Summary
Queensland Health administration and liaison professional with experience coordinating hospital and community services, supporting patients, families and multidisciplinary teams, and managing confidential information. Uses HBCIS, EDIS, The Viewer and RiskMan for data entry, reporting, appointments, transport and vehicle coordination, with a practical focus on reliable day-to-day service delivery.
Overview
2027
2027
years of professional experience
Work History
Indigenous Hospital Liaison Officer
Queensland Health
Biloela
10.2016 - Current
- Coordinated administrative and liaison support across hospital and community health services, collaborating with clinical staff, patients, families, government agencies and external service providers to enhance service delivery.
- Provide guidance and information to staff regarding culturally appropriate service delivery, relevant procedures and patient support requirements.
- Organised appointments, referrals, and transport, facilitating access to services across hospital departments and external providers to improve patient care.
- Coordinate arrangements for visiting specialists, allied health services, diagnostic appointments and inter-hospital transfers.
- Attend multidisciplinary meetings and communicate relevant information to support coordinated service delivery.
- Supported discharge and transition planning through effective communication and coordination with relevant services, ensuring seamless patient handovers.
- Maintain professional relationships with hospital teams, GPs, government agencies and community organisations.
- Manage competing priorities and respond flexibly to urgent requests and changing operational requirements.
- Use HBCIS, The Viewer, EDIS, RiskMan and other programs in the course of hospital-related duties.
- Assist with administrative documentation and government or health-related paperwork, including Medicare, Centrelink and Patient Travel Subsidy Scheme forms.
Property Manager
First National Real Estate
Biloela
- Managed residential properties for First National Real Estate clients.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated tenant enquiries and resolved lease issues promptly.
- Prepared lease renewals and tenancy agreements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Scheduled routine inspections and documented property condition findings.
- Organized maintenance requests with trades and landlords.
- Maintained arrears follow-up and rent payment records.
- Advised owners on property compliance and tenancy obligations.
Recruitment Co-ordinator
WorkPac
Biloela
- Coordinated job advertisements and vacancy updates in WorkPac applicant tracking systems to attract suitable candidates.
- Reviewed resumes and shortlisted candidates against client and labour hire requirements.
- Conducted reference checks and documented candidate details for recruitment compliance.
- Supported onboarding, paperwork, and pre-employment checks for successful candidates.
- Facilitated communication between candidates and hiring managers throughout WorkPac recruitment processes to ensure alignment and timely updates.
- Maintained accurate recruitment records, correspondence, and status updates in shared systems.
- Arranged interview appointments to facilitate recruitment processes. and interviews for job candidates via phone and email.
- Recruitment coordination and communication with relevant stakeholders.
Dispatch Supervisor - 18 months - Relief
Callide Mine
Biloela, QLD
- Supervised coal mine crews to ensure efficient daily shift operations at Callide Mine site.
- Directed production activities to keep mining tasks aligned with shift plans.
- Assigned tasks and guided team members to meet operational priorities effectively.
- Coordinated safe work practices to ensure compliance with site procedures and permits.
- Monitored equipment use and reported defects to maintenance teams.
- Communicated with supervisors, contractors, and operators on site requirements.
- Followed company policies and objectives to ensure consistent communication.
- Collaborated with other departments to coordinate workflow processes between teams.
Production Operator
Callide Mine
- Conducted production operations in a mining environment, adhering to operational requirements and safety procedures.
- Operated production equipment across Callide Mine coal handling areas
- Monitored plant controls and reported process irregularities
- Adhered to site safety procedures to ensure a secure working environment. and wore required protective equipment
Trainee / Production Operator
Mining
- Training and operational experience within the mining industry.
Postal Delivery Officer
Australia Post
Biloela
- Performed postal delivery and provided customer service to ensure timely and accurate mail distribution.
Administration Officer
Mt Surprise State School
- Gained administrative experience in a school environment.
Administration Officer
Queensland Police Service
Mareeba
- Managed administrative operations for the Scenes of Crime, including communications and rostering in a policing environment.
Volunteer in Policing
Queensland Police Service
Mareeba
- Assist Mareeba police with non-core duties that support community safety, crime prevention, and customer service.
Postal Delivery Officer
Australia Post
Mareeba
- Postal delivery and customer service responsibilities.
Education
Diploma - Aboriginal and/or Torres Strait Islander Primary Health Care
Certificate IV - Mental Health
Justice of the Peace -
Skills
- Queensland Health systems knowledge
- Hospital systems knowledge
- Transport service coordination
- Patient travel coordination
- Appointment scheduling expertise
- Scheduling diagnostic procedures
- Stakeholder engagement and collaboration
- Administrative support and management
- Documentation and information management
- Data entry and reporting
- Fleet booking and coordination
- Priority management and adaptability
- Customer service and problem-solving strategies
- Confidentiality and professional communication
- Cultural support services
- Follow-up management
- Staff guidance and policy support
- Microsoft Office proficiency
- Scheduling diagnostic procedures
Personal Information
Title: Business Support Officer
PROFESSIONAL EXPERIENCE
Queensland Police Service, Volunteer in Policing, Mareeba, Assist Mareeba police with non-core duties that support community safety, crime prevention, and customer service.
PROFESSIONAL DEVELOPMENT
- CLE Aboriginal and Torres Strait Islander Leadership Program
- Recruitment Panel Chair Training
- Nursing and Midwifery Orientation
- Deadly Thinking Workshop and Deadly Thinking Train the Trainer Workshop
- Applied Suicide Intervention Skills Training (ASIST) and Suicide Prevention Training
- Palliative Care Training Karuna House, Brisbane
- Palliative Approach to Care for Aboriginal and Torres Strait Islander Health Professionals Workshop
- Syphilis Outbreak Training
- Acute Rheumatic Fever and Rheumatic Heart Disease professional development, including two-day ARF/RHD workshop
- Basic Life Support Adult, Child and Infant
ADDITIONAL INFORMATION
- Extensive experience within Queensland Health and government service environments.
- Strong understanding of regional and rural health service delivery.
- Experienced in coordinating services and communicating across multidisciplinary teams.
- Referees available upon request.
Timeline
Indigenous Hospital Liaison Officer
Queensland Health
10.2016 - Current
Property Manager
First National Real Estate
Recruitment Co-ordinator
WorkPac
Dispatch Supervisor - 18 months - Relief
Callide Mine
Production Operator
Callide Mine
Trainee / Production Operator
Mining
Postal Delivery Officer
Australia Post
Administration Officer
Mt Surprise State School
Administration Officer
Queensland Police Service
Volunteer in Policing
Queensland Police Service
Postal Delivery Officer
Australia Post