Wendy McVicars
Perth,WA
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Ocean Reef Medical Centre
08.2020 - Current
- Maintained a clean and organized reception area, creating a welcoming environment for patients in a high volume practice with up to 6 doctors daily.
- Coordinated patient scheduling, check-in, check-out and payments for billing - Bulk Billing, Private Billing and DVA and MVA.
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Managed high call volumes and able to multi task in an extremely fluid and fast paced environment.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, scanning incoming reports to Doctors, emailing and faxing documents.
- Prepared and processed patient records for Transfer and incoming records.
- Proficient in Best Practice.
- Responsible for training new Medical Receptionists.
Personal Assistant
Adrian Hayes
05.2018 - 12.2019
- Liaised with international book distributors for Adrian Hayes publication 'One Mans Climb'.
- Coordinated public events and functions in New York, London, Hong Kong, Singapore, New Zealand and Australia with attention to detail ensuring successful execution.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth and successful book launches.
Sports Massage Therapist
Self
01.2012 - 02.2018
- Educated athletes on the importance and benefits of regular sports massage therapy as part of their overall training regimen.
Conference Facilitator
Glomacs
07.2008 - 11.2010
- Facilitated communication between teams handling catering, audio visual and room setup.
- Managed on-site accommodations for conference guests.
Skills
- Medical terminology
- Professional telephone etiquette
- Front desk operations
- Office administration
- Appointment scheduling
- Records management
- Proficient in Best Practice
Timeline
Medical Receptionist
Ocean Reef Medical Centre
08.2020 - Current
Personal Assistant
Adrian Hayes
05.2018 - 12.2019
Sports Massage Therapist
Self
01.2012 - 02.2018
Conference Facilitator
Glomacs
07.2008 - 11.2010
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