Wenjia (Frans) Fan
Melbourne,VIC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
OSHC Educator (Part Time)
MACSEYE
01.2025 - Current
- Managed student records and ensured compliance with child safety regulations.
- Assisted with enrolment processes and maintained accurate attendance records.
- Communicated with parents and staff to ensure a seamless learning environment.
Marketing Assistant
ACIC MELBOURNE
08.2022 - 02.2023
- Assisted in student admissions by providing guidance on application requirements and visa processes.
- Conducted market research to identify customer preferences and trends, applying findings to improve service offerings.
- Designed promotional materials that resonated with target audiences, showcasing creativity and attention to detail.
- Assisted in organizing events, effectively managing logistics and delivering high-quality experiences for attendees.
- Maintained student records and ensured documentation compliance.
- Conducted market research and developed promotional materials to support student recruitment.
Education
Graduate Diploma - Early Childhood Education
RMIT University
06.2024
Master of Business - undefined
The University of Queensland
06.2023
Bachelor of Business - undefined
Latrobe University
12.2021
Skills
- Effective communication in English and Mandarin
- Time management
- Conflict resolution
- Problem-solving
- Team collaboration
- Relationship building
- Classroom management
- Effective negotiation
- Customer satisfaction
LANGUAGE
Mandarin (Native)
English (Professional Working Proficiency)
Timeline
OSHC Educator (Part Time)
MACSEYE
01.2025 - Current
Marketing Assistant
ACIC MELBOURNE
08.2022 - 02.2023
Master of Business - undefined
The University of Queensland
Bachelor of Business - undefined
Latrobe University
Graduate Diploma - Early Childhood Education
RMIT University
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