Wen Tao Lau (Andrew)
Adelaide,SA
Summary
Committed and hardworking grocery assistance experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
3
3
years of professional experience
Work History
Retail Assisstant / Cashier / Shelf Stocker
Kim Wang Asian Supermarket
08.2021 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Business - Finance
University of South Australia
Adelaide, SA06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Product restocking
- Complex Problem-Solving
- Inventory Management
- Product Recommendations
- Team Collaboration
- Adaptable and Flexible
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Retail Assisstant / Cashier / Shelf Stocker
Kim Wang Asian Supermarket
08.2021 - 04.2024
Bachelor of Business - Finance
University of South Australia
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