Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wenzhe Zhang

Sydney,Australia

Summary

Strategic-thinking individual offering engaging and pleasant personality with expertise improving customer relationships. Detail-oriented team player with strong ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Personal Banking Advisor

Westpac
10.2024 - Current
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Collaborated with teams to streamline service processes, enhancing overall operational efficiency.
  • Managed escalated customer issues, employing conflict resolution techniques to achieve positive outcomes.
  • Implemented best practices for call handling, contributing to significant reductions in wait times.
  • Facilitated regular team meetings to share insights and reinforce customer service standards across the department.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Project Assistant

Saturn Vanguard Pty Ltd
12.2022 - 10.2024
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Formed strategic partnerships and connected with potential clients to drive business development.

Secretary

ANNH Consultation & Investment Pty Ltd
05.2019 - 12.2022
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained daily report documents, memos and invoices.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.

Consultant

Bestway Consultancy
10.2017 - 05.2019
  • Liaised with clients, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Supported clients with professional analysis, documentation, and service.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Created and developed detailed work plans to meet customer priorities and deadlines.
  • Collaborated with teams to define, strategize, and implement marketing strategies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor - Applied Finance

Macquarie University
North Ryde, NSW

Master of Arts - Applied Buddhism

Nantien Institute
Wollongong, NSW
07-2027

Skills

  • Customer service
  • Cross-selling products
  • Banking regulations
  • Team collaboration
  • Developing customer relationships
  • Self-motivated nature

Languages

English
Native or Bilingual
Chinese
Native or Bilingual

Timeline

Personal Banking Advisor

Westpac
10.2024 - Current

Project Assistant

Saturn Vanguard Pty Ltd
12.2022 - 10.2024

Secretary

ANNH Consultation & Investment Pty Ltd
05.2019 - 12.2022

Consultant

Bestway Consultancy
10.2017 - 05.2019

Bachelor - Applied Finance

Macquarie University

Master of Arts - Applied Buddhism

Nantien Institute

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Wenzhe Zhang