Wez McLelland (he/him)
Springwood,NSW
Summary
I am a Communications graduate with a passion for professional writing and publishing. I am a dedicated operations team member with a proven track record in customer service, task delegation, and effective communication. I'm committed to optimizing team collaboration and enhancing customer satisfaction in fast-paced environments. I have over seven years' experience in hospitality, honed to a standard that resulted in frequent requests from my previous employer to consider a position as manager. I consider myself to be a flexible team member who prides themselves on their dependability and can-do attitude. I am an Australian citizen, have my own car, full driver's license and have previously completed a police check as of 2024.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Operations Team Member
JB Hi-Fi
Jamisontown, NSW
11.2024 - Current
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Managed customer inquiries related to product availability, shipping times, and repair status.
- Facilitated communication between departments and outsider vendors to ensure smooth execution of operational activities.
- Developed skills with multiple web-based applications to ensure timely and effective back-of-house operations.
- Collaborated with team members across multiple departments to ensure customer needs were met.
- Delegated tasks during fast-paced, high-stress periods to optimize production and customer service.
- Updated company databases, websites and professionally handled customer account information.
- Oversaw the maintenance and organization of warehouse space to maximize productivity.
- Coordinated with vendors to ensure timely delivery of goods and provide frequent updates for customers.
- Supported the onboarding and training of new operations staff.
Wait Staff Member
The Bunker Cafe Bar Restaurant
Leura, NSW
11.2020 - 10.2024
- Provided excellent customer service in a fast-paced dining environment.
- Coordinated with kitchen staff for timely food delivery, ensuring clear communication of dietary needs.
- Resolved customer inquiries and issues, contributing to improved guest satisfaction.
- Answered questions about menu selections and made recommendations when requested.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new staff on menu items and service standards, facilitating a smoother onboarding process.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Conducted efficient and high-standard opening and closing practices independently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments accurately using cash registers or point-of-sale systems.
Teacher's Assistant
University of Shiga Prefecture
Hikone, Japan
10.2023 - 02.2024
- Supported faculty in implementing classroom management and student engagement strategies to enhance learning environment.
- Developed strong communication techniques in both English and Japanese for assisting others learning English.
- Maintained a positive and inclusive classroom environment for all learners.
- Facilitated mastery of learning concepts through targeted one-on-one and small group tutoring sessions.
- Collaborated with teachers on material generation, class preparation, scheduling, exam distribution, and classwork reviews to streamline instructional processes.
- Conducted multiple surveys of students to encourage engagement and gauge levels of understanding.
Education
Bachelor of Communications, Arts in International Studies - Creative Writing
University of Technology Sydney
Sydney, New South Wales, NSW07.2025
Skills
- Customer service
- Task delegation
- Data organization
- Team collaboration
- Cross-functional communication
- Time management
- Conflict resolution
- Staff training and development
- Cultural awareness
- Communication skills
- Classroom management
Certification
Completed the following areas of a Certificate II in Business:
BSBIND201: Work effectively in a business environment
BSBCMM201: Communicate in the workplace
BSBWOR202: Organise and complete daily work activities
BSBIND201: Work effectively in a business environment
BSBCMM201: Communicate in the workplace
BSBWOR202: Organise and complete daily work activities
Languages
Japanese
Professional
Timeline
Operations Team Member
JB Hi-Fi
11.2024 - Current
Teacher's Assistant
University of Shiga Prefecture
10.2023 - 02.2024
Wait Staff Member
The Bunker Cafe Bar Restaurant
11.2020 - 10.2024
Bachelor of Communications, Arts in International Studies - Creative Writing
University of Technology Sydney