Janelle Ramos
Townsville,QLD
Summary
I am a dedicated and hardworking professional with 4 years of combined experience in retail and entrepreneurship. I worked and excelled in a dynamic retail environment as an assistant manager for 2 years before transitioning to successfully establish and manage a personal business for the past 2 years full-time. After being accepted to study a Diploma of Nursing, I am seeking a new opportunity aligned with my goals for a more flexible schedule, while leveraging my diverse skill set in a different professional setting.
Overview
5
5
years of professional experience
Work History
Youth Support Worker
Wellways Australia
02.2024 - Current
- Enhance youth development by implementing care plans and engaging in therapeutic activities.
- Improve the young people's emotional well-being through compassionate counselling and support during challenging situations.
- Developed strong relationships with young people, fostering trust and open communication to address personal issues.
- Collaborate with a team support workers to provide comprehensive support for young people's needs and goals.
JR Sultry Wink
Self Employed
04.2022 - 01.2024
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Educated clients on care processes and advised on further care and products.
Wallace Bishop Jewellers
Retail Assistant Manager
12.2020 - 01.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Let’s Do Greek
Hospitality
08.2019 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Diploma of Nursing - Healthcare
TAFE Queensland - Pimlico
Townsville, QLD10.2025
High School Diploma -
St Patrick’s College Mackay
Mackay, QLD11.2020
Skills
- Critical Thinking
- Time Management
- Reliability
- Punctuality
- Interpersonal communication
- Organisation
- Collaboration
Timeline
Youth Support Worker
Wellways Australia
02.2024 - Current
JR Sultry Wink
Self Employed
04.2022 - 01.2024
Wallace Bishop Jewellers
Retail Assistant Manager
12.2020 - 01.2022
Let’s Do Greek
Hospitality
08.2019 - 05.2021
Diploma of Nursing - Healthcare
TAFE Queensland - Pimlico
High School Diploma -
St Patrick’s College Mackay
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