Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
I was the Assistant Manager or assistant at Chow Tai Fook
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
I was given the opportunity to do research on branding, the research was mainly focused on marketing strategy, customers’ value and service quality in different luxury brand such as Chanel, Gucci, Chow Tai Fook and ect.
My Dad Sherriff Luk is currently the consultant to the Federation of Hong Kong Brands, the Honorary Independent Code Administrator of the Direct Selling Association of Hong Kong, and a member of the Technical Advice Committee of the Hong Kong Brand Development Council and the SMEs Customers Liaison Committee under the Department of Industry & Trade, HKSAR Government respectively. He gave me opportunities to experience and understand branding, as well as how to deliver top-notch customer service in various situations. Over the past 4 years, I have been traveling around the world, visiting luxury brand shops in places like France, Italy, Hong Kong, and England. I've had the chance to explore stores such as Chanel, Dior, Chow Tai Fook, and more. This experience has provided me with a deep understanding of serving customers and how to sell goods and services. I believe that, with my work experience and academic background, I am a very suitable candidate for this job.