Will Carrigan
Summary
Customer Service specialist with a strong background in service delivery and a demonstrated ability to handle multiple tasks simultaneously. Devoted to cultivating and nurturing professional relationships, aiming to enhance profitability and propel business success.
Overview
2
2
years of professional experience
Work History
Customer Service & Sales Consultant
Telstra
02.2022 - Current
- Proactively engaged with customers by actively listening to their needs, promptly addressing concerns, and promptly escalating significant issues to a supervisor.
- Handled customer inquiries and suggestions with a high degree of courtesy and professionalism.
- Efficiently managed a continuous influx of customer calls, ensuring minimal wait times for assistance.
- Proficiently served customers and processed orders through diverse systems.
- Conducted diligent follow-ups on customer interactions within the store.
- Delivered technical support and adept troubleshooting assistance for various devices.
- Ensured enduring customer satisfaction through innovative strategies tailored to meet customer requirements and resolve concerns.
- Meticulously updated account information to maintain accurate customer records.
- Swiftly responded to customer requests for products, services, and company information.
- Provided valuable advice and assistance to customers, with a keen focus on addressing special needs or preferences.
- Actively participated in team meetings and training sessions to stay up-to-date on product updates and changes.
- Acted as the primary point of contact for both internal and external customers, offering comprehensive customer support.
Retail Assistant
TK Maxx
11.2021 - 03.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Architecture And Environments -
The University of Sydney
Sydney, Australia11.2025
HSC -
The Scots College
Sydney, Australia11.2021
Skills
- Proficiency in CRM software (Salesforce, Siebel)
- Account Management
- Problem-Solving Ability
- Data Evaluation
- Sales skills
- Retail Sales Customer Service
- Social Perceptiveness
- POS Systems Expertise
Languages
English
Native or Bilingual
Indonesian
Elementary
Timeline
Customer Service & Sales Consultant
Telstra
02.2022 - Current
Retail Assistant
TK Maxx
11.2021 - 03.2022
Bachelor of Architecture And Environments -
The University of Sydney
HSC -
The Scots College