Summary
Overview
Work History
Education
Skills
Timeline
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Will Hickmon

Summary

Delivering quality solutions to the digital customer has been the focus of my career since working as a SME on AGL IQ, the industry first online energy tracker delivered by AGL in 2013. For over a decade I have contributed to the delivery of full stack, end to end IT solutions for web and mobile applications.


A few of the changes I've delivered throughout my career include a Single Sign On authentication platform unifying authentication experience for multiple customer channels, a Human Resources technology ecosystem including new HRIS, recruitment software and payroll system and have been a part of large and medium scale digital transformations at AGL and Shell Energy Australia.

Overview

10
10
years of professional experience

Work History

Project Manager (Contract)

OES
08.2022 - 02.2023
  • Planned, designed, and scheduled phases for HRIS implementation through delivery.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Developed and implemented strategic project plans to meet business objectives.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Facilitated workshops to collect project requirements and user feedback.

Senior Delivery Lead (Contract)

OES
10.2021 - 06.2023
  • Led cross-functional teams to successfully deliver complex projects, ensuring alignment with strategic goals and timely execution.
  • Managed end-to-end project lifecycles, from initiation to delivery, while maintaining a focus on quality, scope, schedule, and budget.
  • Oversaw the development and implementation of project plans, identifying risks and proactively mitigating issues to ensure project success.
  • Fostered strong stakeholder relationships, effectively communicating project progress, milestones, and potential roadblocks to maintain transparency and manage expectations.
  • Implemented agile methodologies and practices to improve team efficiency, collaboration, and adaptability in response to changing project requirements.

Business Consultant (Contract)

Terra Firma Capital Partners
05.2021 - 08.2021

Contract

  • Fulfilled an EOFY review of a previously de-prioritized project migrating legacy systems to MS Dynamics CRM for the Department of Transportation.
  • Reviewed existing project documentation.
  • Conducted stakeholder interviews.
  • Prepared system solution and migration options for executive review.
  • A proposed option was ratified which lead to the project kick off of the system implementation and migration.

Senior Business Analyst

Shell Energy
03.2019 - 03.2021
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Facilitated ceremonies and workshops to gather and validate business requirements to understand and implement functional designs.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Delivery Lead

Shell Energy
03.2019 - 02.2021
  • Led cross-functional teams to successfully deliver complex projects, ensuring alignment with strategic goals and timely execution.
  • Managed end-to-end project lifecycles, from initiation to delivery, while maintaining a focus on quality, scope, schedule, and budget.
  • Oversaw the development and implementation of project plans, identifying risks and proactively mitigating issues to ensure project success.
  • Fostered strong stakeholder relationships, effectively communicating project progress, milestones, and potential roadblocks to maintain transparency and manage expectations.
  • Implemented agile methodologies and practices to improve team efficiency, collaboration, and adaptability in response to changing project requirements.

Digital Business Analyst

AGL
10.2017 - 11.2018
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Facilitated ceremonies and workshops to gather and validate business requirements to understand and implement functional designs.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Scrum Master

AGL
08.2016 - 09.2017
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Digital Business Analyst

AGL
05.2013 - 08.2016
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Facilitated ceremonies and workshops to gather and validate business requirements to understand and implement functional designs.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Science - Business Administration

Georgia Perimeter College
Atlanta Georgia

Skills

    Digital Transformation

    Delivery Service Optimization

    Inclusive Leadership

    Project Manager

    Senior Delivery Lead

    Senior Business Analyst

    Certified Scrum Master

    Certified SAFe Business Analyst

    Certified BABOK Business Analyst

Timeline

Project Manager (Contract)

OES
08.2022 - 02.2023

Senior Delivery Lead (Contract)

OES
10.2021 - 06.2023

Business Consultant (Contract)

Terra Firma Capital Partners
05.2021 - 08.2021

Senior Business Analyst

Shell Energy
03.2019 - 03.2021

Delivery Lead

Shell Energy
03.2019 - 02.2021

Digital Business Analyst

AGL
10.2017 - 11.2018

Scrum Master

AGL
08.2016 - 09.2017

Digital Business Analyst

AGL
05.2013 - 08.2016

Associate of Science - Business Administration

Georgia Perimeter College
Will Hickmon