Ilia Sietsma

• Placement) -Administration/reception
• January 2021
• In hotel quarantine
• Enter staff into system for testing
• Facilitate staff on night shift and liaison with hotel staff when needed
• Organise pick up and drop off of samples
• Ensure proper PPE and sanitization processes are followed in my area
• 1 month placement

• Performed fittings for bras while ensuring customer comfort.
• Implemented store policies regarding customer service and returns, ensuring consistency in operations.
• Assisted customers with product selection and inquiries to enhance shopping experience.
• Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.

Rehired after relocation.

• Prepared and served high-quality beverages, ensuring customer satisfaction with each order.
• Operated espresso machines and grinders efficiently to maintain product consistency.
• Managed cash register, processed transactions accurately, and handled customer inquiries.
• Maintained cleanliness of work area, following health and safety regulations rigorously.
• Supported team operations with multitasking across cleaning, customer service, and prep

• Delivered exceptional customer service by offering tailored product recommendations
• Operated point-of-sale systems efficiently, managing cash, EFTPOS, and gift card transactions
• Ensured appealing product displays and promotional signage were maintained daily
• Restocked merchandise and supported regular stocktakes and sales changeovers
• Worked collaboratively in a fast-paced team environment to meet sales goals

• Process Superannuation claims
• Check identification (through Green ID and certified ID)
• Identify issues with applications
• Manage incoming and outgoing emails
• 2 month placement

• Recognised as Top Salesperson of 2022
• Performed managerial duties for periods when the manager was absent
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
• Assisted customers with finding the right product for their needs.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Tracked inventory levels throughout the day and restocked items as needed.
• Cross-sold products to boost overall sales purchases.

• Performed data entry tasks accurately within specified timeframes.
• Took a high level of inbound phone calls professionally, while using problem solving skills to assist in tech support operations.
• Worked efficiently in several teams to improve workflow and achieve KPI targets
• Used Team Viewer to diagnose technical issues.
• Performed mailroom tasks, including receiving and sorting letters

• Perform mailroom duties(scanning, franking, sorting etc.)
• Process superstream payments, rollovers and other payments
• Ensure all forms are filled in correctly
• Liaise with different teams including finance and follow up teams
• 5 month placement for EOFY

• Placement) — Data entry temp position, Create new lease quotes after 6 month COVID deferral
• Ensure all forms are filled in correctly
• Conduct complicated processes in accordance to proper practise
• 3 month placement

• Take inbound phone calls, make inbound phone calls
• Provide thorough support and problem resolution
• As well as troubleshoot
• Organise callbacks with customers to further investigate issues
• Work with other departments to communicate issues and fixes
• Create and update cases and profiles
• Respond to email cases
• Arrange meetings and appointments
• Interpret data and work with coworkers to improve customer experience and use of the platform

• Take inbound phone calls
• De-escalate situations of high emotion
• Use Commonwealth security practices efficiently and accurately
• Input data
• Use navigation system

• Customer Service
• Recommending products, resolving complaints
• Using cash registers and point of sale
• Attention to detail
• Product design and organisation
• Closing the shop
• Cash reconciliation, cleaning, security.

• Communication with staff and customers in a fast paced environment
• Safe food preparation, assembly and presentation
• Handling currency and credit card transactions quickly and accurately.