William Hayes
Elimbah,QLD
Summary
During my short time in Corrections, I have maintained high communication levels with fellow officers and inmates, which has earned me a Certificate of Acknowledgement, including my Certificate 111 in Corrections.
Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behaviour. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
47
47
years of professional experience
Work History
QLD Custodial Corrections Officer
Qld Corrective Services
08.2023 - Current
- Currently Magistrates, Supreme, and District Courts
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Authored incident reports for management on violations and discrepancies.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Routinely counted inmates and in response to potential security breaches.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Responded to emergency situations and de-escalated hostile confrontations.
Farmer
Our Own Farm
01.1999 - 01.2022
- Includes crops, cattle, sheep, horses etc.
- Enhanced crop yield by implementing efficient irrigation and fertilization techniques.
- Developed sustainable farming practices to minimize environmental impact while increasing productivity.
- Implemented successful pest control strategies, reducing crop damage and losses significantly.
- Established a comprehensive maintenance schedule for farm machinery, reducing downtime and extending the lifespan of equipment.
- Ensured optimal livestock health with proper feeding, vaccination, and routine veterinary checkups.
- Used recognized breeding practices to stabilize and improve stock.
- Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
- Inspected and repaired equipment for livestock and crop management.
Senior Constable
Victorian Police Service
03.2011 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently to complete all tasks within deadlines.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Delivered expert courtroom testimony to support criminal cases.
- Conducted investigations into various crimes, gathering evidence and interviewing witnesses for successful prosecution.
Constable to Sergeant
QLD Police Service
01.1990 - 01.2011
- Includes Officer in Charge of Julia Creek, and Cloncurry Police Stations
- Contributed to efficient police operations by maintaining accurate records and timely completing reports.
- Assisted in reducing crime rates through proactive policing and targeted enforcement efforts.
- Strengthened relationships between law enforcement and the community through positive engagement initiatives.
- Consistently met departmental performance objectives by maintaining a strong work ethic and commitment to public service.
- Made forcible arrests when necessary.
- Successfully de-escalated tense situations using effective communication skills and empathy towards involved individuals.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Managed crime scenes to protect personnel and preserve evidence.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Constable Of Police
NSW Police Force
01.1987 - 01.1989
- Contributed to efficient police operations by maintaining accurate records and timely completing reports.
- Testified in court proceedings as needed, providing clear presentations of facts surrounding criminal cases.
- Conducted thorough investigations to solve cases, utilizing strong analytical and problem-solving skills.
- Responded quickly to emergency calls for service, assessing situations accurately while prioritizing resources accordingly.
- Participated in ongoing training opportunities to maintain up-to-date knowledge of best practices in law enforcement procedures.
- Made forcible arrests when necessary.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Australian Armoured Reconnaissance Soldier
Australian Regular Army
01.1981 - 01.1987
- Resigned as crew commander
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Coached and mentored new recruits for motivated, high-performing teams.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
- Operated and maintained armored vehicles.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Established effective communication channels to relay vital information between units during operations.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Maintained required level of proficiency in use of firearms.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Completed Lance Corporal program upon receipt of Lance Corporal as part of leadership development.
Examination Clerk
Youth and Community Services – NSW
01.1978 - 01.1981
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Malvina High School NSW
Sydney, NSW12.1978
Diploma of Public Safety - Special Police Operations
Queensland Police Academy
Brisbane, QLD12.1990
Skills
- Verbal Communication
- Security Procedure
- De-Escalation Techniques
- Conflict resolution skills
- Correctional facility procedures
Awards and medals
- Australian Military Medal
- District Officer Commendations
- Long Service Medal – 35 years
- Australian Police Service Medal
- Police Service Medal – QLD
- QLD Disaster Citation – QLD
- Police Service Medal – VicPol
Safety
I have been an authorised workplace health and safety officer and performed such duties for QLD Police Service, including investigations and reporting on workplace injuries involving police and civilians. Safety is always first and foremost at all jobs at all times, some serious, critical incidents where I was in charge of police and civilians. I always adhered to positive and comprehensive radio communications to allow for clear understanding of directions, and information. I am always willing to learn.
Reason for return to workforce
I enjoy working, positive purpose to life, active life and mind, meeting and interacting with people, a feeling of personal worth.
Skills and communications
NSW Police Force 2 years front line and Anti-Theft (Plain Clothes) QLD Police Service – Personnel and Station Management, Critical Incident Management, Critical incident investigations, fraud, theft, serious injury (including GBH), assisted in interviewing witnesses, collecting evidence for murder investigations - Example - 2 x murder arrests (1 at Woodford, 1 at Ningi) on scene interviews. Example - arrest of armed offender whilst working alone (Woodford armed hold up) and interview (7 years imp). Numerous other matters. Police Negotiator (QLD) – nationally recognised, previously approached by CMP (Canada) to join their ranks as a negotiator. Includes ability to positively interact and manage individuals and groups during serious critical incidents. Ability to interact positively with individuals and groups in almost all situations and conflict. Compile comprehensive reports for matters and incidents as required, including research of law, policy, and procedures. Compile Briefs of Evidence for court matters – Magistrates, District and Supreme Courts, Coroner Court. Collecting statements and evidence, interview police officers for allegations made against them by fellow officers, staff, and members of the public. As OIC Cloncurry police station, also assisted in prosecuting of offenders before the Magistrate’s court. Typing and Computer Skills. QPS - Certificate IV workplace instructor – instruct and assist FYC police with required learning, ensure target outcomes are met. Firearms and OST instructor. Victoria Police – Personal and Station Management, Critical Incident Management, investigated serious and protracted matters including protracted serious Family Violence matters. QLD – Custodial Corrections Officer – regularly utilised for Unit Manager (1 and 2), EEO and other duties, skills used when speaking to and interviewing prisoners as required.
References
- Retired Senior Sergeant (VicPol) Peter Wardel, 0434 903 279
- Detective Sergeant (VicPol) Shane Kervin, 0438 277 300
- Civilian Anthony Bulman, 0409 038 606
- Leading Senior Constable (VicPol) Shane Burke, 0407 409 483
- Leading Senior Constable (VicPol) Simon Pearson, 0407 803 445
Gardening, Horse Riding, Fishing
I enjoy gardening at home it relaxes me including my bee hive.
I enjoy working with my horse and keeping him in excellent condition.
I enjoy fishing and love to take my boat out with my family for days fishing on the water.
Timeline
QLD Custodial Corrections Officer
Qld Corrective Services
08.2023 - Current
Senior Constable
Victorian Police Service
03.2011 - 03.2021
Farmer
Our Own Farm
01.1999 - 01.2022
Constable to Sergeant
QLD Police Service
01.1990 - 01.2011
Constable Of Police
NSW Police Force
01.1987 - 01.1989
Australian Armoured Reconnaissance Soldier
Australian Regular Army
01.1981 - 01.1987
Examination Clerk
Youth and Community Services – NSW
01.1978 - 01.1981
High School Diploma -
Malvina High School NSW
Diploma of Public Safety - Special Police Operations
Queensland Police Academy
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