William Huang
Carlingford,NSW
Summary
Having former experience in customer service, I have developed excellent customer representation and intuition to cater to customer needs.
I am also a keen learner and will readily take up opportunities that my employers give to me.
Working with people from a diverse range of cultures has also expanded my communication skills and prepared me for teamwork in any setting I'm in.
I have and am currently working as a private tutor committed to promoting student confidence and academic success through hands-on tutoring and individual support.
Overview
4
4
years of professional experience
Work History
Marker
North Shore Coaching College
Lidcombe, NSW
08.2023 - 09.2024
- Collaborated with students to complete homework, identify lagging skills, and correct weaknesses with a weekly or biweekly regimen.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Identified areas of improvement in individual students' work and recommended strategies for improvement where necessary by discussing how to study and relevant techniques.
- Provided feedback to students on their performance through written comments or verbal discussions.
- Provided a safe space for students to tap into their concerns and worries without feeling pressured to address how they could move forward in the future.
Tutor
James Tutoring
Sydney, NSW
08.2023 - 09.2024
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
- Assisted students in developing effective study habits and strategies for success in school.
- Encouraged students to ask questions about topics they did not understand.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
Delivery Courier
Lidcombe Pharmacy
Lidcombe, NSW
04.2021 - 09.2021
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Receptionist
Auburn Healthcare Center
Auburn, NSW
07.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
Bachelor of Arts - Actuarial Studies/ Science
University of New South Wales
Kensington, NSW11-2026
High School Diploma -
Sydney Boys High School
Moore Park, NSW09-2022
Skills
- Lead Reporting
- Transport and Delivery
- Precious Metals
- Delivery and Trip Logs
- Customer Satisfaction
- Customer Inquiries
- Professional Relationships
- Customer Experience
- Written Communication
- Team building
- Self Motivation
- Reliability
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Elementary
Affiliations
- Piano
- Tough Mudder finisher
- Gym
- Reading
- Chess
References
References available upon request.
Timeline
Marker
North Shore Coaching College
08.2023 - 09.2024
Tutor
James Tutoring
08.2023 - 09.2024
Delivery Courier
Lidcombe Pharmacy
04.2021 - 09.2021
Receptionist
Auburn Healthcare Center
07.2020 - 12.2020
Bachelor of Arts - Actuarial Studies/ Science
University of New South Wales
High School Diploma -
Sydney Boys High School
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