William Torrens
Brighton East,VIC
Summary
Dynamic hospitality professional with a proven track record at The Trafalgar, excelling in customer service and innovative cocktail creation. Recognized for adaptability under pressure and strong organizational skills, consistently enhancing guest experiences at high-profile events. Committed to maintaining high standards of quality and safety in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
The Trafalgar
Chelsea, London, United Kingdom
10.2025 - 01.2026
- Crafted innovative cocktails and beverages that enhanced customer experience and satisfaction.
- Managed bar inventory and optimized stock levels to ensure consistent product availability.
- Addressed operational challenges promptly in newly opened pub environment to maintain service quality.
Ad-hoc
The Atlantic Group
Melbourne, Victoria
03.2025 - 07.2025
- Supported Paddock Club operations in MoneyGram suite during F1 event, managing tasks to uphold high service standards.
- Delivered food and beverages at elite events, contributing to exceptional guest experiences.
- Executed silver service and managed bar operations within front-of-house team, ensuring seamless service.
Group Leader School Camps
Brighton Grammar School
Melbourne , Victoria
01.2025 - 07.2025
- Managed outdoor education camps for students in Year 5 through Year 10.
- Coordinated and facilitated engaging and safe activities for groups of boys, enhancing group dynamics.
- Organized diverse activities tailored to group needs and interests.
- Conducted circle time sessions to strengthen teamwork and improve communication skills among participants.
- Maintained discipline to create a positive learning environment that supported student development.
Sports Trainer
Richmond Football Club
Melbourne, Victoria
01.2023 - 12.2023
- Facilitated on-field training sessions, fostering stronger team dynamics and collaboration.
- Shadowed head trainer, gaining practical insights into high-performance training methodologies.
- Supported training sessions, applying strategies learned from club executives to enhance training effectiveness.
- Proactively secured unpaid work experience amid limited opportunities that year.
Hospitality Worker
CC Chicken
Melbourne, Victoria
10.2021 - 03.2025
- Served customers while preparing burgers to quickly meet demand.
- Maintained cleanliness and organization of dining areas, enhancing customer experience.
- Ensured compliance with health and safety standards, promoting a safe dining environment.
Hospitality Worker
Delaware North
Melbourne, Victoria
01.2022 - 01.2023
- Prepared and served food and beverages at events including Australian Open, BBL, and AFL games, managed payments, and delivered customer service.
Education
Exercise And Sports Science + Business -
University of Newcastle
Newcastle, New South Wales, NSW11-2030
Skills
- Customer service excellence
- Interpersonal connection
- Emotional intelligence
- Organizational skills
- Punctuality
- Reliability
- Trustworthiness
- Adaptability under pressure
Certification
- Responsible Serving of Alcohol accredited by SITHFAB021
- Victorian Food License accreditation
- Working with Children’s Check
- Police check
- ASCIA Anaphylaxis training
Awards
- Achieved a 90+ VCE ATAR
- Achieve Dux of History
- Recognized for an outdoor educational leadership role
- I captained my school's 1XI soccer team
- I represented my region in cricket and won the championship
References
References available upon request.
Timeline
Bartender
The Trafalgar
10.2025 - 01.2026
Ad-hoc
The Atlantic Group
03.2025 - 07.2025
Group Leader School Camps
Brighton Grammar School
01.2025 - 07.2025
Sports Trainer
Richmond Football Club
01.2023 - 12.2023
Hospitality Worker
Delaware North
01.2022 - 01.2023
Hospitality Worker
CC Chicken
10.2021 - 03.2025
Exercise And Sports Science + Business -
University of Newcastle