William Vesty
Gold Coast
Summary
You will find me as a well presented, professional, organised, committed and conscientious hard worker who puts in a fair day’s work. Working predominantly in customer service, I have gathered time management, interpersonal and team player skills, can complete the tasks at hand while learning new skills and environments, allowing me to work quietly and confidently ensuring deadlines are met.
Overview
9
9
years of professional experience
Work History
Sales Representative
TSA Telco Group
09.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Service Attendant
Ampol
08.2023 - 08.2024
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
Retail Worker
Aldi
01.2021 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Service Station Attendant
Caltex Woolworths
01.2019 - 01.2021
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Maintained clean and orderly work station.
Senior Sandwich Artist – 2IC
Subway
04.2018 - 11.2019
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
Retail Assistance
Capalaba Newsagency
01.2017 - 03.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Year 12 -
Capalaba State College
01.2015
Certificate 3 - Business
TSA Group
11-2024
Skills
- MICROSOFT WINDOW PACKAGES
- MICROSOFT PROFESSIONAL OFFICE 2013 PACKAGES – WORD, EXCEL, ACCESS AND POWERPOINT
- Google Drive
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
ATTRIBUTES
- HONEST
- STRONG WORK ETHIC
- ORGANISED
- SELF MOTIVATED
- PROFESSIONAL AND CONFIDENT
- LEADERSHIP SKILLS
Timeline
Sales Representative
TSA Telco Group
09.2024 - Current
Service Attendant
Ampol
08.2023 - 08.2024
Retail Worker
Aldi
01.2021 - 08.2023
Service Station Attendant
Caltex Woolworths
01.2019 - 01.2021
Senior Sandwich Artist – 2IC
Subway
04.2018 - 11.2019
Retail Assistance
Capalaba Newsagency
01.2017 - 03.2018
Year 12 -
Capalaba State College
Certificate 3 - Business
TSA Group
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