William Gregory Masters
North Ryde,NSW
Summary
Service-forward Employee with history in leadership and education. Over a decade of martial arts training building strong sense leadership, teaching and respect.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
FOYS Kirribilli Restaurant & The Flying Bear Cafe
10.2022 - Current
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Supervisor
Event Cinema
09.2021 - 10.2022
- Had education kitchen staff , Kitchen lead, bartender, and supervisor of the gold class section of event cinema
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Waiter
Ottimo Italian Kitchen
02.2021 - 06.2021
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
General Worker
Kmart, Top
01.2018 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Holy Cross College, Patrician Holy Cross College
Ryde, NSW11.2020
First Aid - First Aid
Allens Training
Sydney, NSW04.2020
Skills
- Inventory
- Supervising Employees
- Job Assignments
- Staff Development
- First Aid
- Staff Coaching and Training
Hobbies
Table Top Games, Dungeon Master multiple times per week
Languages
English
Native or Bilingual
Australian Sign Language
Limited Working
Timeline
Restaurant Supervisor
FOYS Kirribilli Restaurant & The Flying Bear Cafe
10.2022 - Current
Supervisor
Event Cinema
09.2021 - 10.2022
Waiter
Ottimo Italian Kitchen
02.2021 - 06.2021
General Worker
Kmart, Top
01.2018 - 06.2018
High School Diploma -
Holy Cross College, Patrician Holy Cross College
First Aid - First Aid
Allens Training
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