Willow Bailey
Brighton East,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Bar Staff, Bartender, Floor Worker, Waitress
Mount Erica Hotel
01.2023 - Current
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted with bussing tables and cleaning up spills.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front of House and Drive-Through Employee
KFC
06.2021 - 12.2021
- Taking orders
- Serving customers food and drinks
- Handling cash and EFTPOS transactions
- Cooking and packing food
- Opening and closing store
Bronze Medallion, SRC and Nippers Coach
Brighton Lifesaving Club
01.2020 - Current
- Teaching/Coaching 16+ Bronze Medallion Lifesaving Course
- Teaching/Coaching 13+ Surf Rescue Certificate (SRC) Lifesaving Course
- Teaching/Coaching 3+ Nippers Lifesaving Course
- Keeping people safe at Brighton Beach
- Performing rescues and first aid
- Teaching a group of 20x six-year-olds beach and water safety
- Supervising and caring for a group of 20x six-year-olds at Brighton Beach
Order Taker, Barista, Cook
Greenways Café Mentone Grammar
01.2020 - 02.2020
- Taking orders
- Serving customers food and drinks
- Handling cash and EFTPOS transactions
- Making coffees and other popular cafe drinks
- Baking pastries and snacks to serve and display at the cafe
- Ensured optimal espresso extraction with precise grinding adjustments, regular machine maintenance, and quality control measures
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously
Mystery Shopper
Mystery Customer
01.2024 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Verified pricing accuracy and inventory management practices to ensure accurate representation of products available to customers.
- Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
Babysitter/Private Nanny
Multiple Families
01.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Assisted with light housekeeping duties as well as running errands.
- Assisted children with homework assignments and special projects across different subjects.
Education
Double Bachelor Degree - Global Studies/Arts
Monash University
Clayton, VIC09.2027
High School Diploma -
Mentone Grammar School
Mentone, VIC10.2023
Skills
- Confident public speaker
- Reliable and Responsible
- Interpersonal Communication
- Strong Work Ethic
- Good problem-solving skills
- Fast learner
- Warm and Friendly
- Adaptable and Flexible
- Exceptional customer service
Personal Achievements
- Created a world-first children's meditation program using movie characters through Smiling Mind and DreamWorks/Fox Studios - Profiled on Channel 10's Today Show Extra, The Herald Sun and other news outlets and magazines
- Co-creator of ‘Pass it on' podcast- Resulting in speaking engagement at the ACU Kids Conference
- Shortlisted for Calanthe Poetry Competition- 2022
- Volunteer at St. Vincent de Paul Soup Van
- St Vincent de Paul Food Drive School Coordinator
- Fundraising School Coordinator for Caritas Australia
- Formerly Young Australian Broadway Chorus (YABC) student
Sports
- Surf Rescue Certificate, Bronze Medallion and Crew Course completed at Brighton Surf Lifesaving Club- Includes Advanced First Aid and CPR Training
- Cricket: Washington Park CC and ISEC Representative Team, Foundation Award for outstanding performance in cricket, 3x Team Batting Award
- Member of Brighton Wolves Basketball Team- U18 Division 3 Champions
- Tennis – Captain of Mentone Grammar 2nds Team, played competitively for Hurlingham Tennis Club
Availability
Saturday- Tuesday: All Day
Wednesday: Until 1pm
Thursday: From 5pm
Friday: Until 3pm
I am also available more on University holidays
Timeline
Mystery Shopper
Mystery Customer
01.2024 - Current
Bar Staff, Bartender, Floor Worker, Waitress
Mount Erica Hotel
01.2023 - Current
Front of House and Drive-Through Employee
KFC
06.2021 - 12.2021
Bronze Medallion, SRC and Nippers Coach
Brighton Lifesaving Club
01.2020 - Current
Order Taker, Barista, Cook
Greenways Café Mentone Grammar
01.2020 - 02.2020
Babysitter/Private Nanny
Multiple Families
01.2019 - Current
Double Bachelor Degree - Global Studies/Arts
Monash University
High School Diploma -
Mentone Grammar School
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