Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wirsa Tahir Shaikh

Donnybrook

Summary

Possessing highly creative and organized mindset, coupled with excellent communication skills, I excel in crafting engaging and impactful results. Adept at utilizing tools and strategies, I can drive audience engagement and brand awareness. Focused on delivering great service that resonate with target audiences and achieve strategic business goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Liberty
05.2023 - Current
  • Process customer transactions accurately using point-of-sale systems.
  • Maintain cleanliness and organization of checkout area to enhance customer experience.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Develop and manage relationships with customers to increase customer loyalty.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

Marketing Assistant

KING’S REAL ESTATE
01.2022 - 02.2023
  • Oversaw daily administrative operations, including documentation, scheduling, and internal communications.
  • Managed a team and liaised with external stakeholders to ensure timely execution of campaigns and events.
  • Maintained organised records, reports, and marketing data for performance reviews.
  • Developed systems to streamline internal processes and improve operational efficiency.
  • Collaborated with cross-functional teams to streamline marketing processes.
  • Managed social media platforms, increasing engagement through consistent content creation.
  • Monitored competitor activities, adapting strategies to maintain competitive advantage.

Social Media Marketing Intern

HUM HEIN SHAHEEN FOUNDATION
06.2021 - 08.2021


  • Collaborated with teams and external contributors, demonstrating clear and empathetic communication.
  • Supported outreach programs and fundraising events with logistical planning and recordkeeping.
  • Designed and presented social media campaign ideas.
  • Curated high-quality visual assets for use in both organic and paid social media campaigns.
  • Analyzed competitor social media activities to identify opportunities for brand differentiation.
  • Developed creative and unique campaign visuals, including videos, GIFs and images.

Education

Graduate Diploma - Fashion Marketing and Merchandising

Asian Institute of Fashion Design (IQRA University)
01.2023

Intermediate - Commerce

Khatoon-e-Pakistan Govt Degree College
01.2017

Matriculation - Computer Science

Khatoon-e-Pakistan Govt Secondary School
01.2015

Skills

  • Strong administrative skills
  • Relationship building
  • Call center experience
  • Appointment scheduling
  • Strong verbal & written communication
  • Team collaboration & interpersonal skills
  • Data entry & report preparation
  • Attention to detail and time management
  • Customer acquisition
  • Customer relationship management (CRM)
  • Customer service

Languages

English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working

Timeline

Customer Service Representative

Liberty
05.2023 - Current

Marketing Assistant

KING’S REAL ESTATE
01.2022 - 02.2023

Social Media Marketing Intern

HUM HEIN SHAHEEN FOUNDATION
06.2021 - 08.2021

Intermediate - Commerce

Khatoon-e-Pakistan Govt Degree College

Matriculation - Computer Science

Khatoon-e-Pakistan Govt Secondary School

Graduate Diploma - Fashion Marketing and Merchandising

Asian Institute of Fashion Design (IQRA University)
Wirsa Tahir Shaikh