William Jones
Cranley,QLD
Summary
Dynamic retail supervisor with a proven track record at Bunnings Warehouse, excelling in customer service and team leadership. Recognized for enhancing client satisfaction and training staff effectively. Strong problem-solving skills and technology proficiency ensure efficient operations and high standards of service delivery. Committed to fostering positive relationships and driving team success.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Bunnings Warehouse
11.2024 - Current
- Learned customer service protocols to enhance client satisfaction and resolve inquiries effectively.
- Assisted in training new team members on store policies and procedures for seamless integration.
- Maintained cleanliness and organization of sales floor to provide inviting shopping environment.
- Handled cash register transactions accurately while ensuring compliance with financial procedures.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Disability Support Worker
Self Employed Services
11.2023 - 11.2024
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Provided emotional support and companionship, fostering positive relationships with clients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept accurate records for client files and handled related paperwork.
Click and Collect Supervisor and Deli Clerk
Woolworths Supermarket
11.2022 - 02.2024
- Trained and mentored team members to enhance performance and efficiency.
- Managed inventory controls, reducing stock discrepancies and improving accuracy in order fulfillment.
- Supervised day-to-day operations of the Click & Collect department, ensuring orders were picked, packed, and delivered accurately and on time.
- Resolved escalated customer issues promptly and professionally, maintaining high customer satisfaction levels.
- Monitored stock availability and liaised with other departments to source substitutions, minimising order delays.
- Delivered excellent customer service by assisting shoppers with product selection, slicing meats/cheeses to order, and answering product enquiries.
- Maintained high standards of food safety and hygiene, including correct storage, rotation, and cleaning procedures.
- Prepared fresh deli products (e.g., salads, roasts, platters) according to company standards and customer requests.
- Worked efficiently in a fast-paced environment, balancing customer service with stock preparation and merchandising.
Education
High School Diploma -
Harristown State High School
Toowoomba, QLD11-2022
Skills
- Eagerness to Learn
- Customer Focus
- Team Leadership & Management
- Problem Solving
- Creative Thinking
- Interpersonal Skills
- Technology Proficiency
- Reliability & Work Ethic
Timeline
Retail Supervisor
Bunnings Warehouse
11.2024 - Current
Disability Support Worker
Self Employed Services
11.2023 - 11.2024
Click and Collect Supervisor and Deli Clerk
Woolworths Supermarket
11.2022 - 02.2024
High School Diploma -
Harristown State High School
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