Summary
Overview
Work History
Education
Skills
Achievements
Certification
References
Timeline
Generic

Wyclinita Matamaki

Melbourne,VIC

Summary

To contribute as a committed and passionate team member in an organisation aligned with my values and principles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Relations Consultant

Patterson Cheney
, VIC
03.2024 - Current
  • Answer incoming phone and internet enquiries in a highly professional and engaging manner
  • Supporting our cars and truck dealerships by fulfilling requests, clarifying desired information, completing bookings and appointments and forwarding requests
  • Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
  • Identify and escalate complex customer concerns to the appropriate manager
  • Update relevant data and bookings accurately and immediately using multiple computer software systems
  • Using multiple complex computer software systems which includes ERA, DealerSocket and EVA
  • Assisting different dealerships, which includes Mercedes-Benz Waverly and Berwick, Patterson Cheney Toyota, Isuzu, Holden and Westar Trucks

Host

Aaron McRoberts
Bounce Inc , VIC
04.2022 - 05.2023
  • Oversaw the vicinity to ensure customer safety while using trampolines and play equipment
  • Handled and conducted cash, debit and credit transactions
  • Assisting with cleaning duties throughout the premises on a daily basis
  • Welcomed and assisted customers and handled inquiries
  • Input accurate data into POS
  • Prepared, set up and hosted group bookings and programs
  • Provided excellent customer service and food and beverage delivery, even under stressful times
  • Proactively monitored injury prevention, safety management and ensure adequate responses to incidents on the floor
  • Ensured a secure and pleasant experience for all guests

Front of House Staff Member

Chaminda Rajakaruna
Star Lounge Billard , VIC
07.2020 - 03.2022
  • Worked successfully in a team as well as independently
  • Cleaned and reset the shisha equipment before and after every use
  • Received and recorded shisha and beverage orders from customers
  • Willingly approached and engaged with clients
  • Provided exceptional customer service
  • Ensured a clean, safe and well maintained work area
  • Served beverages and snacks
  • Regarded all guest with with a happy, friendly and professional attitude
  • Responded to customer concerns

Education

FAST -

Federation University Online
11-2024

Certificate IV Child, Youth & Family Intervention

ITHEA
07-2024

Skills

  • Proficient at performing under demanding circumstances
  • Productive and diligent contributor
  • Skilled in teamwork and cooperation
  • Diligent and detail-oriented
  • Skillful problem solver
  • Strong dedication to professionalism
  • Systematic and organised approach
  • Exceptional team collaborator
  • Outstanding communication proficiencies
  • Positive and optimistic demeanour

Achievements

  • Doveton College school captain
  • Doveton College girls volleyball captain (1st place)
  • Doveton College girls basketball captain (1st place)
  • White coleman award
  • Performed and featured in ABC conversation hour
  • 4 Gala film festival awards
  • High achievers award
  • Harrisfield Primary School girls basketball captain
  • Harrisfield Primary School house captain
  • 6 ACE Awards (annual)

Certification

  • Short Courses Online
  • Exploring Neurodiversity in the Workplace - Nottingham Business School (2024)
  • Why Research Matters - Deakin University and Griffith University (2024)
  • Professional Resilience: Building Skills to Thrive at Work - Deakin University (2024)
  • What is Leadership? - Deakin University (2024)
  • Leading Culturally Diverse Teams in the Workplace - Deakin University (2024)

References

Chaminda Rajakaruna - 0405305848

Aaron McRoberts - 0430028883

Timeline

Customer Relations Consultant

Patterson Cheney
03.2024 - Current

Host

Aaron McRoberts
04.2022 - 05.2023

Front of House Staff Member

Chaminda Rajakaruna
07.2020 - 03.2022

FAST -

Federation University Online

Certificate IV Child, Youth & Family Intervention

ITHEA

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Wyclinita Matamaki