Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Xavier Chapman

Brighton,Melbourne

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Diligent and forward-thinking professional with organised and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Membership Support Consultant

Goodlife Health Clubs
05.2024 - Current
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Successfully transitioned existing customers onto more suitable memberships plans when necessary.
  • Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
  • Enhanced customer satisfaction with personalised service, understanding individual needs, and offering appropriate membership plans.
  • Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
  • Contributed to membership growth by participating in promotional events, trade shows, and community outreach initiatives.
  • Achieving the required number of lead contacts via telephone to maximise sales opportunities
  • Providing sales presentations and tours to prospective members
  • Active involvement in member retention programs, inspiring members to continue their fitness journey

Court Security Officer

Ministry of Justice
11.2020 - 03.2024
  • Customer facing and service oriented role
  • Ensured a safe environment for court officials, staff, and visitors by maintaining constant vigilance and situational awareness.
  • Increased overall courthouse safety through meticulous monitoring of surveillance systems and prompt reaction to any suspicious activity observed.
  • Enhanced courthouse security by conducting thorough entry screenings and managing access control.
  • Demonstrated sound judgment in handling sensitive information related to cases or individuals within the courthouse setting.
  • Served as an integral member of the court''s crisis response team, providing critical support during emergencies or evacuations.
  • Contributed to a positive work environment for court staff by providing courteous assistance when needed while maintaining strict adherence to security protocols.

Security Officer

RED Security
06.2018 - 11.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Checkout operator

Countdown Supermarkets
05.2016 - 07.2017

Education

Skills

  • I am reliable, trustworthy and highly goal driven, I strive to reach any goals set in my personal and professional life
  • I have worked in a variety of customer facing roles where I have gained valuable customer service skills I aim to ensure the customers needs are met to the best of my ability
  • I thrive in team environments, growing up playing Rugby League has definitely helped in that aspect I have obtained in great leadership and communication skills which I have utilised on the field and in my professional life

Certification

  • Full New Zealand driver’s license
  • Full UK driver’s license
  • Security Officer Certificate of Approval – Classes held: Property guard, Personal Guard and Crowd controller.
  • All licenses are current

Hobbies and Interests

Outside of work, I enjoy being in the gym and training Brazilian Jiu Jitsu. On the weekend, I’m usually at home watching every NRL game or exploring Melbourne with my partner.

Timeline

Membership Support Consultant

Goodlife Health Clubs
05.2024 - Current

Court Security Officer

Ministry of Justice
11.2020 - 03.2024

Security Officer

RED Security
06.2018 - 11.2020

Checkout operator

Countdown Supermarkets
05.2016 - 07.2017

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Xavier Chapman