Xavier Dowling
Yarrabilba,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Supervisor
Community Enterprise Queensland
Pormpuraaw, QLD
01.2023 - 11.2023
- Used the forklift to manage, rotate and move stock and stored goods
- Working in confined spaces using forklifts
- Adhering to health and safety standards while operating machinery
- Assist in the operations of the designated departments, including sales and wages figures, customer service, end of day registers and safe reconciliation, stock control, data entry, cash transfers and overrides
- Supervise employees in the departments, including mentoring employee in store presentation and merchandising principles, performance management and WH&S
- Ensure high level customer service is maintained
- Assist with stock takes
- Support store operations to ensure they are in accordance with the Australian New Zealand Food Safety Standards Code
- Conduct store opening and closing procedures
- Monitor WH&S to ensure employee safety and a safe workplace.
- Directed and supervised team of 8 employees in daily operations.
Warehouse Store Person
Merlo Coffee
Bowen Hills & Eagle Farm, QLD
07.2022 - 01.2023
- Effective and clear communication between the Warehouse team and other branches of the business
- Monthly stocktakes - Completing accurate counts of all stock used in the warehouse
- Pack and dispatch orders accurately and on time, monitoring incomplete/missed orders
- Effective stock control and stock rotation.
Customer Service Consultant
Merlo Coffee
Bowen Hills, QLD
02.2017 - 07.2022
- Provide exceptional customer service at first level contact
- Resolve complex issues and customer complaints while maintaining organisational integrity
- Maintain excellent quality focus when gathering information from customers and delivering on their requests
- Ensure proper and even distribution of cash and digital transactions
- Effectively manage stock levels by accurate record keeping and provide strategic advice on restock options.
Customer Service
Cold Rock
Clayfield, QLD
01.2016 - 01.2018
- Ensure proper and even distribution of cash and digital transactions
- Fulfilling customer orders
- Quality and hygiene control
- Effectively manage stock levels and replenishment
- Managing customers in a face to face environment.
Education
High School -
St Josephs Nudgee College
01.2018
Skills
- Leadership, lead and motivate
- Communication, clear communication
- Customer service
- Organisational skills, manage inventory, arrange and maintain store layout
- Problem solving
- Goal-Oriented
- Time management, ensure operations run smoothly
- Sales skills
- Adaptability, fix and deal with issues that arise
- Computer skills, use of pos systems and inventory/sales/staff management software
- Financial management, understanding of budgeting and financial reporting
- Decision making, making quick and timely decisions
- Customer trend awareness, basic understanding of strategies for sales
Awards
- First Aid Certificate, 2023
- Forklift License, 2023
- Manual Drivers License
References
References available upon request.
Timeline
Supervisor
Community Enterprise Queensland
01.2023 - 11.2023
Warehouse Store Person
Merlo Coffee
07.2022 - 01.2023
Customer Service Consultant
Merlo Coffee
02.2017 - 07.2022
Customer Service
Cold Rock
01.2016 - 01.2018
High School -
St Josephs Nudgee College
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