Xavier Long
MELBOURNE,VICTORIA
Summary
Professional in the hospitality industry with a strong foundation in cafe operations and customer service. Skilled in team leadership, inventory management, and delivering high-quality service. Adaptable and reliable, consistently delivering results through effective team collaboration and problem-solving. Known for creating positive work environments and increasing customer satisfaction. Experience working across a range of different venues and customer demographics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Only Hospitality Group
12.2021 - Current
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Managed financial transactions accurately, including start and end-of-day accounting.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Have foundational bartending skills in addition to extensive knowledge of a range of alcoholic and non-alcoholic drinks, facilitating upselling.
- Strong barista skills, competent in opening and closing the coffee machine including dialing shots to ensure a consistent taste.
Tutor Volunteer
Australia Vietnamese Women's Assoication
03.2021 - 09.2021
- Determined concepts needing priority focus during tutorial sessions by reviewing and assessing student work, notes and discussions.
- Developed enrichment materials resource files for use in tutorial sessions.
- Assisted students with homework using curriculum and materials provided by the program.
- Contacted teachers regarding course outlines and assignment schedules.
- Developed strong de-escalation skills
Education
Bachelor of Business And Banking And Finance -
Monash University
Clayton, VIC11-2026
Skills
- Strong barista skills, including opening and closing a coffee machine
- Excellent customer service
- Experience in a wide range of different venues
- Foundational bartending skills, specifically in making basic cocktails
- Experience in operating both Lightspeed and Square POS systems
- Competent in end-of-day and opening accounting
- Managing cafe inventory and ordering
- Current RSA and food handler's certificate
- Ability to manage and direct bookings across various floor plans
Certification
Current RSA and Food Handler's certificate.
Timeline
Cafe Supervisor
Only Hospitality Group
12.2021 - Current
Tutor Volunteer
Australia Vietnamese Women's Assoication
03.2021 - 09.2021
Bachelor of Business And Banking And Finance -
Monash University
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