Xenon Soden
Wynnum,QLD
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Business Operations Manager
RJG Developments
01.2024 - Current
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Fostered a positive work environment that supported employee engagement and retention.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
Founder
Dr Pickles
01.2015 - 04.2022
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Identified business development challenges and customer concerns for proactive resolution.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Defined company roles and responsibilities to establish and enhance processes.
- Secured funding for company growth through investor relations and networking activities.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Education
High School Diploma -
St. Brendans College
Yeppoon, QLD12.1998
Skills
- Project Management
- Operations Management
- Microsoft Office proficient
- Budgeting and forecasting
- Staff Management
- Logistics Management
- Excellent oral and written communication
- Effective Communication
- Onboarding and training
Timeline
Business Operations Manager
RJG Developments
01.2024 - Current
Founder
Dr Pickles
01.2015 - 04.2022
High School Diploma -
St. Brendans College
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