Xi Li
Perth
Summary
I have experience working for many years in the service and hospitality industry. I’m an open-minded and hard-working person with a positive attitude and an inexhaustible work ethic. Also I'm a fast learner and good team player.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FiFo Utility
ESS
06.2022 - Current
- Housekeeping and Village Cleaning Attendants
- Kitchen Hand, Dining Room, Catering Attendants
- Mine Site Cleaners
- Retail and Tavern Utilities
- All Rounder Utilities
Wait Staff Member
CROWN
06.2021 - 06.2022
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Kitchen Hand and Cashier
Groote Eylandt Golf Club
04.2020 - 12.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista, Service Assistance, and Cashier
Yimadumanja Coffee Shop
04.2020 - 12.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Housekeeping Team Leader
Groote Eylandt Lodge
02.2019 - 04.2020
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Streamlined daily operations for increased efficiency by implementing a new scheduling system for the housekeeping team.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
Education
Bachelor of Science - Communication Engineering
Wenhua College of Huazhong University of Science A
Wuhan06.2014
Skills
- Product Restocking
- Cash Register Operation
- Customer Service
- Beverage Preparation
- Ordering Procedures
- Food Service
- Cleaning and Sanitizing
Certification
· RSA and RSG (valid for work in: QLD, WA, SA, NT, ACT);
· Coffee barista
· International drive liscence
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
FiFo Utility
ESS
06.2022 - Current
Wait Staff Member
CROWN
06.2021 - 06.2022
Kitchen Hand and Cashier
Groote Eylandt Golf Club
04.2020 - 12.2020
Barista, Service Assistance, and Cashier
Yimadumanja Coffee Shop
04.2020 - 12.2020
Housekeeping Team Leader
Groote Eylandt Lodge
02.2019 - 04.2020
Bachelor of Science - Communication Engineering
Wenhua College of Huazhong University of Science A
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