Xiaole Tong
Adelaide,SA
Summary
Possessing a rich international background and cross-cultural expertise. During the U.S. undergraduate years, served as Student Council President and worked as a teaching assistant at a prominent Shanghai study abroad institution afterward. Volunteering for the Salvation Army, immersed in the local cultural community. Excelled in front desk service and waitress at a Lanzhou noodle restaurant, emphasizing teamwork and cultivating strong customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier (volunteer)
Salvation Army
07.2023 - Current
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Waitress
1919 Lanzhou Beef Noodle
08.2023 - 09.2023
- Maintained composure and poise when dealing with difficult customers or during busy shifts.
- Supported needs of hundreds- person wait staff who attended to the specific needs of countless customers daily for Lanzhou restaurant with social relevancy and intentionality.
- Resolved customer and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Teaching Assistant
Vision Academy
02.2021 - 06.2022
- Provided services to nearly 200 students cumulatively while maintaining close communication with over 50 students and their parents simultaneously.
- Successfully assisted the company in acquiring 20 new student clients through referrals in just one month, exceeding the KPI by 200%.
- Provided highly professional study abroad consulting services, offering comprehensive information and detailed answers to parents and students, assisted them in making wise and thoughtful study abroad decisions.
- Maintained close communication with parents to gain deep understandings of their children's learning needs and goals, periodically reported students' progress, confirmed next stages of study plans and objectives.
- When necessary, recommended new course offerings and synchronising parental preferences with the advisory and sales teams.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Master of Science - Social Work
Flinders University
Adelaide, SA07.2025
Bachelor of Arts - Studio Arts
Texas Christian Univeristy
Fort Worth08.2020
Skills
- Language: English & Chinese
- Multitasks
- Communication
- Team Worker
- Time management
- Good understanding of Customers' needs
- Telephone Reception
- Microsoft Office Skills
- Art skills: painting, calligraphy, photography
Timeline
Waitress
1919 Lanzhou Beef Noodle
08.2023 - 09.2023
Customer Service Cashier (volunteer)
Salvation Army
07.2023 - Current
Teaching Assistant
Vision Academy
02.2021 - 06.2022
Master of Science - Social Work
Flinders University
Bachelor of Arts - Studio Arts
Texas Christian Univeristy
Similar Profiles
Harrison McPheeHarrison McPhee
Project Management Placement at Salvation ArmyProject Management Placement at Salvation Army
Adelynn WarrickAdelynn Warrick
Volunteer at Salvation ArmyVolunteer at Salvation Army
Blessing Ebunoluwa FadahunsiBlessing Ebunoluwa Fadahunsi
Shelter Support Worker at Salvation ArmyShelter Support Worker at Salvation Army