Xiaoli Weng

• Knowledge of dental procedures and software Oasis
• Translate for Non-English speaking client
• Explain treatment plan/ aftercare/ private health fund
• Dairy Summary Procedure
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.

• Answer phone calls and schedule appointments

• Explain after care/treatment plan/private insurance

• Knowledge of D4W

• Dairy summary procedure

• Enhanced customer experience by providing friendly and efficient service during table games sessions.
• Ensured game integrity through strict adherence to gaming policies and procedures.
• Maintained a professional and welcoming atmosphere for players with excellent communication skills.
• Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
• Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.

• Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.