Xiaoyan(Holly) Wang
Sydney,Australia
Summary
Experienced in delivering excellent customer service and ensuring smooth operations. Strong organizational skills and effective communication abilities contribute to a collaborative environment. Proactive and upbeat approach fosters a fun and engaging atmosphere, resulting in both team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Luxury Beauty & Skincare Promoter (Casual)
Excel Promotion
12.2022 - Current
- Master the product information and functions in my area in order to provide better service to customers
- Give the customer some recommendations about the choice of products base on their needs, and how to use them
- Participate in product display in the store, ensure that the shelves are neat and tidy and keep the store clean
- Work as a Skincare and Fragrance promoter in Chanel, Estée Lauder and Coty Group in Heinemann duty free shop Sydney airport
- Assist the BA to do the stock and storage management
- Provide active and efficient customer service
- Keep timely connection with manager and team members
Internship Programe
Raywhitemanagement
09.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer service assistant(Part-time)
Calvin Klein
07.2021 - 11.2021
- Participated in stock management and control
- Assist shoppers locate the products and goods they desire
- Stock shelves with goods
- Answered queries from shoppers
- Guided and gave advice to customers on product selection
- Dealt with customer refunds
- Answered customer questions about product availability and shipment times.
Education
Master of Property And Development
University of New South Wales
Sydney, NSW05.2025
Master of Construction Project Management
University of New South Wales
Sydney, NSW08.2024
Skills
- Empathy and patience in customer service
- Problem-Solving Ability
- Teamwork spirit
- Confident in meeting new people and public speaking
- Careful customer maintain skills
- Microsoft Office/ POS System
- Keen to collect internet information about fashion and lifestyle
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Luxury Beauty & Skincare Promoter (Casual)
Excel Promotion
12.2022 - Current
Internship Programe
Raywhitemanagement
09.2022 - 12.2022
Customer service assistant(Part-time)
Calvin Klein
07.2021 - 11.2021
Master of Property And Development
University of New South Wales
Master of Construction Project Management
University of New South Wales
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