Xinyi Wang
Zetland,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Salesperson
Zara
02.2023 - 05.2023
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
Reception and waiter
Caocao
10.2023 - 12.2023
- Responsible for greeting customers, providing friendly reception service, answering restaurant questions and assisting with seating arrangements
- Coordinate booking arrangements and manage reservation systems to ensure smooth customer experience and efficient seat utilization
- Assist customers with ordering and delivery services to ensure that customer needs are met in a timely manner
- Handles billing and cash registers to ensure accuracy and efficiency, and cleans up after the restaurant closes to keep the restaurant clean and orderly
Front Desk reception
KFC
06.2018 - 09.2018
- Greet customers, assist with ordering and catering, and ensure a pleasant dining experience
- Maintain tables clean and tidy, assist in cleaning tableware and restaurant hygiene
- Handle billing and payments, working with the team to ensure efficient service
- Carry out product distribution, dispensing, packing for fast foods such as fried chicken wings, french fries, ice cream, etc
Education
Master - Pr and Advertising
University of New South Wales
05.2025
Skills
- Mandarin/ IELTS Speaking 6
- Empathy and patience/ problem-solving ability/ Teamwork
- Microsoft Office/ Merchandising experience
- Order Management
17816545022
Available Working Time
All week
Timeline
Reception and waiter
Caocao
10.2023 - 12.2023
Salesperson
Zara
02.2023 - 05.2023
Front Desk reception
KFC
06.2018 - 09.2018
Master - Pr and Advertising
University of New South Wales
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