Xixian Wang
Kingston,Tas
Summary
Experienced Forestry officier with background in forest cultivation, conservation, and maintenance. Possess strong knowledge of forest ecology and wildlife habitats, coupled with skills in operating forestry equipment for tree felling and pruning. Noted for effective team collaboration, leadership skills and commitment to safety protocols while enhancing forest health and productivity.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Wrest Point
Sandy Bay, TAS
01.2024 - Current
- Answering customer inquiries via telephone, email and face-to-face contact.
- Resolving customer issues in an efficient and timely manner.
- Assisting customers with placing orders for products and services.
- Developing strategies to improve customer service processes and procedures.
Cashier
Wrest point Casino
Sandy Bay, TAS
04.2023 - Current
- Operating cash register efficiently and accurately, processing payments by cash, check, credit card, gift card or automatic debit.
- Issuing receipts, refunds, credits or change due to customers.
- Answering customer inquiries regarding store policies and procedures.
- Balancing daily transactions on a computerized point-of-sale system.
Cook Shift Leader
Sush Track
Hobart, TAS
06.2022 - Current
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Followed recipes and procedures to prepare, season and cook food products.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
IT Support Specialist
App4 PTY
Hobart, TAS
12.2022 - 06.2024
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Reviewed requests for service to resolve IT difficulties, and documented and fielded tickets to improve problem resolution.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Proactively provided recommendations and suggestions to improve the user experience, leveraging my expertise to contribute valuable insights.
Education
Bachelor of Information And Communication Technology - Business Analysis
University of Tasmania
12.2022
Skills
- Windows XP/Vista
- Hardware Upgrades
- [UI] Debugging
- Database Maintenance
- Error Detection
- Customer Service Support
- Teamwork and Collaboration
- Technical Support
Timeline
Customer Service Officer
Wrest Point
01.2024 - Current
Cashier
Wrest point Casino
04.2023 - Current
IT Support Specialist
App4 PTY
12.2022 - 06.2024
Cook Shift Leader
Sush Track
06.2022 - Current
Bachelor of Information And Communication Technology - Business Analysis
University of Tasmania
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