Xixuan Feng
Sydney,NSW
Summary
Driven professional with a proven track record in enhancing customer satisfaction and team performance at Super Vape. Skilled in customer relationship management and complex problem-solving, demonstrated through effective dispute resolution and cross-training initiatives. Excelled in time management, achieving tasks within deadlines, and fostering relationships to boost sales and repeat business.
Overview
3
3
years of professional experience
Work History
Manager
Super Vape
06.2021 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
T&T Supermarket
05.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Master of Commerce - Marketing
University of Sydney
Sydney, NSW07.2025
Skills
- Time Management
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Sales Techniques
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager
Super Vape
06.2021 - 10.2023
Cashier
T&T Supermarket
05.2020 - 06.2021
Master of Commerce - Marketing
University of Sydney
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